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Exam 8: Producing Quality Goods and Services

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Question 111

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XYZ Company ​XYZ Company is dedicated to operations control.It holds its suppliers to the highest standards,believing there is one best way to complete their tasks.XYZ has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.XYZ plans on going international in the next couple of years to broaden its scope. ​XYZ has kept up with new technologies.In fact,it has incorporated a new computer system that helps with the development of the company's products.This system has improved XYZ's production dramatically.Now,XYZ will be able to sell its products at a lower cost.The XYZ management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to XYZ Company.For XYZ,using the Baldrige award criteria could result in all of the following except

A) form utility.
B) better employee relations.
C) increased market share.
D) improved profitability.
E) higher productivity.

F) B) and C)
G) B) and E)

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Question 112

Multiple Choice

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Alexa regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously ____ is important in her company.

A) product design
B) design planning
C) quality control
D) inventory control
E) operations control

F) A) and E)
G) None of the above

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Question 113

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CAD stands for "computer-assisted development programs."

What is the primary difference between ISO 9000 and ISO 14000?

During the design planning stage for its new appliances,Torr,Inc.needs to determine how many different product variations there will be.This is the same as determining the product

Quality circles have been used successfully to solve product defect problems in U.S.firms.

When HP decided to produce and market an affordable personal computer,it had to consider a number of issues: what the computer would look like,where and how it would be produced,what options it would include,and so on.Supplying answers to these questions is part of

The development of a plan for converting a product idea into an actual product is called

Today approximately ____ percent of American workers are employed in service industries.

Development and implementation are research activities undertaken to put new or existing knowledge to use in producing goods and services.

The objective of purchasing is to ensure that required materials are available when they are needed,in the proper amounts,and at minimum cost.

All of the following options are available to a firm when capacity exceeds demand except to

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

A service economy is one in which more effort is devoted to the production of goods than to the production of services.

When considering the conversion process,human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer.Management appoints a team to convert this cat food idea into an actual product.This process is called

Product extension and refinement are expected results of a firm's development and implementation effort.

Operations control includes all of the following except

Ford produces a wide variety of vehicles for individuals,businesses,manufacturers,and even schools.It also operates its own financing division,Ford Motor Acceptance Corp.It seems as if Ford

​A nut and bolt manufacturer makes the same products over a long period of time.These companies can use _____ manufacturing.