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When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle,it is ____ its Oreos line.


A) refining
B) implementing
C) extending
D) heavily advertising
E) applying

F) B) and D)
G) D) and E)

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During the period after World War II,the United States was the most productive country in the world for approximately ____ years.


A) five
B) ten
C) twenty
D) thirty
E) fifty

F) A) and E)
G) None of the above

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Steinway,a company that produces concert quality grand pianos,has ivory in storage waiting to be made into piano keys.This ivory is classified as


A) finished-goods inventory.
B) materials requirements planning.
C) raw-materials inventory.
D) work-in-process inventory.
E) raw supplies.

F) A) and B)
G) B) and D)

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A labor-intensive technology is one in which people must do most of the work.

A) True
B) False

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The quantity that customers will purchase at the going price is called the


A) economic demand.
B) market demand.
C) capacity.
D) consumer need.
E) inventory.

F) A) and B)
G) B) and D)

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Generally,a planning horizon lasts for one


A) week.
B) month.
C) quarter.
D) year.
E) decade.

F) A) and E)
G) A) and B)

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Jason Electronics,Inc.,is an electronics manufacturer that creates circuits for various electronic products.Currently,the company has eight locations.It prides itself on its fast production process. ​Rick is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Rick has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition,he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jason Electronics,Inc.As an operating manager,Rick must do all of the following to be successful except


A) motivate and lead people.
B) understand how technology can make a manufacturer more productive and efficient.
C) appreciate the control processes that help lower production costs and improve product quality.
D) understand the relationship among the customer,the marketing of a product,and the production of a product.
E) understand how to successfully finance production to gain the larger market share.

F) B) and E)
G) D) and E)

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An analytical process breaks raw materials into different component parts.

A) True
B) False

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A software manufacturer may seriously consider locating its facility in Silicon Valley because


A) the great amounts of electricity that it will need will be readily available.
B) the costs of construction and buildings are low in California.
C) a highly skilled labor force with technology experience will be available.
D) labor rates are likely to be lower in this part of the world than in any other.
E) California is renowned for the exceptional tax benefits packages that it offers.

F) C) and D)
G) A) and B)

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​Large shoe manufacturing companies such as Nike and Adidas most likely use ____ to help design shoes and to control the machinery needed to produce the finished product.


A) ​computer-integrated manufacturing (CIM)
B) ​computer-aided design (CAD)
C) ​computer-generated mistakes (CGM)
D) ​computer-aided manufacturing (CAM)

E) A) and B)
F) All of the above

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Kraft combines elbow macaroni,cheese,and cardboard to make packages of Kraft Macaroni and Cheese.This most closely resembles a(n) ____ process.


A) analytical
B) assembly
C) combined
D) synthetic
E) quantitative

F) None of the above
G) A) and E)

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Increased business investment in facilities and equipment usually results in lower employee productivity.

A) True
B) False

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When a very large product that is hard to move is produced,a(n) ____ is used.


A) product design
B) product layout
C) process layout
D) output layout
E) fixed-position layout

F) A) and B)
G) A) and C)

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The process of checking and testing products to ensure that they meet specifications is called


A) inventory control.
B) quality control.
C) quality inspection.
D) assurance.
E) check pointing.

F) A) and B)
G) A) and E)

Correct Answer

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Jason Electronics,Inc.,is an electronics manufacturer that creates circuits for various electronic products.Currently,the company has eight locations.It prides itself on its fast production process. ​Rick is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Rick has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition,he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jason Electronics,Inc.The plant layout at Jason Electronics is mostly likely a


A) fixed position layout.
B) process layout.
C) product layout.
D) circular layout.
E) capacity layout.

F) A) and E)
G) C) and D)

Correct Answer

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Productivity is a measure of output per unit of time per worker.

A) True
B) False

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Purchasing personnel should check the reliability of potential suppliers as well as suppliers' ability to meet delivery schedules.

A) True
B) False

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Which of the following is not one of the steps in operational planning?


A) Adjusting products or services to meet demand
B) Designing new products or services
C) Selecting a planning horizon
D) Comparing market demand with capacity
E) Estimating market demand

F) A) and C)
G) All of the above

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When different sequences of operations are required for creating small batches of different products,the type of design or layout used is the


A) product design.
B) product layout.
C) process layout.
D) quota layout.
E) output layout.

F) B) and D)
G) A) and E)

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Materials that will become part of a product during the conversion process are called raw materials.

A) True
B) False

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