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Exam 8: Producing Quality Goods and Services

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Question 51

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Harrison Home Builders is evaluating the way certain parts of homes are manufactured as drop-in components.It would like to eliminate waste from the process to increase profits.Harrison Home Builders is seeking to apply _____ to the home building process.

A) ​lean manufacturing
B) ​productivity trends
C) ​automation
D) ​invention

E) B) and D)
F) C) and D)

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Question 52

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XYZ Company ​XYZ Company is dedicated to operations control.It holds its suppliers to the highest standards,believing there is one best way to complete their tasks.XYZ has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.XYZ plans on going international in the next couple of years to broaden its scope. ​XYZ has kept up with new technologies.In fact,it has incorporated a new computer system that helps with the development of the company's products.This system has improved XYZ's production dramatically.Now,XYZ will be able to sell its products at a lower cost.The XYZ management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to XYZ Company.The supplier must have ____ in order to be the best possible option and do business with XYZ.

A) marketing operations
B) productivity growth
C) technological displacement
D) reliability
E) R&D

F) A) and B)
G) B) and E)

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Question 53

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Deere and Company,the maker of John Deere tractors,was one of the first firms to combine robotics and computer-integrated manufacturing.By doing this,it achieved more efficiently utilized facilities and greater flexibility in production.The method of production that has given Deere these tremendous improvements in operations is known as

The American petroleum refining industry has experienced serious productivity declines in the past several years.If the industry is to reverse this trend,companies such as Chevron and ExxonMobil,in addition to the government,must take an active role in stimulating productivity.All of the following represent ways to improve productivity except

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms,they don't apply to firms in the United States doing business in Europe.

Chevron and other refiners emphasize material resources in the conversion process.This implies that the material resources are the ____ of the conversion process.

Liz Claiborne,Inc.has a system that combines the use of computers to aid in the development of products and the use of computers to plan and control manufacturing processes.What is this combined system called?

The Human Genome Project was instituted in 1990 to determine the DNA sequence of the human genome within 15 years.The project sequenced "euchromatic" regions of the genome.The project was declared complete in April 2003.Since the declaration of completion,research regarding the human genome has continued in order to use the information provided by the initial research to find cures for diseases and understand human development.What are the scientists doing who are currently researching the genome to discover potential uses?

When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into Post-It Notes,it is creating

Oliver is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Oliver is a(n) ____ manager.

FMS allows a company to combine ____ into a single system.

Ford cars and trucks are completed and ready for delivery to customers.Because of this,they are classified as

Automation is characterized by low initial costs and high operating costs.

A group of design engineers for Ford Motor Company spends two months of summer in the Arizona desert researching fuel performance at extreme temperatures.Ford uses the results of these tests to improve the quality of its automobiles.The group of engineers is engaging in

Needles,Inc.has five of its ten products at the end of the product life cycle.To maintain its market share,the firm must at least find ways to

An auto repair shop is an example of a fixed-position layout.

To produce a BMW sport-utility vehicle,an operations manager must engage in all of the following activities except

What does improving productivity mean? How can a manufacturing or service business improve productivity?

​Machines are used for almost all of the computer chip manufacturing process.These companies are said to be _____ companies.

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical.These engineers are conducting