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Exam 8: Producing Quality Goods and Services

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Question 71

Multiple Choice

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Leon's responsibility is to ensure that materials used in production are at the right place at the right time.His job involves

A) quality control.
B) lead time planning.
C) operational planning.
D) scheduling.
E) design planning.

F) None of the above
G) C) and E)

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Question 72

Multiple Choice

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Jason Electronics,Inc.,is an electronics manufacturer that creates circuits for various electronic products.Currently,the company has eight locations.It prides itself on its fast production process. ​Rick is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Rick has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition,he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jason Electronics,Inc.If JEI management were to explore the possibility of using its products in different ways,what types of research and development activities could they engage in?

A) Quality control
B) Applied
C) Flexible
D) PERT
E) Core

F) C) and D)
G) C) and E)

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Question 73

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XYZ Company ​XYZ Company is dedicated to operations control.It holds its suppliers to the highest standards,believing there is one best way to complete their tasks.XYZ has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.XYZ plans on going international in the next couple of years to broaden its scope. ​XYZ has kept up with new technologies.In fact,it has incorporated a new computer system that helps with the development of the company's products.This system has improved XYZ's production dramatically.Now,XYZ will be able to sell its products at a lower cost.The XYZ management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to XYZ Company.Given that XYZ is dedicated to operations control,the management must have incorporated all of these aspects of operations control except

Briefly assess the good and bad news of the current U.S.manufacturing environment.

R&D activities aimed at disclosing new knowledge that has some potential use are known as

What is the purpose of quality control? Why is it important to a firm?

When demand exceeds capacity,all of the following are reasonable options for the firm except

To ensure that work flows according to schedules,operations managers use a procedure called

​_____ are used to assemble machinery,weld joints,and a variety of other tasks by manipulating materials and tools.

Andrea was recently fired from her job as a purchaser for a grocery store.She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store.Which objective of purchasing did Andrea fail to accomplish?

When Black & Decker manufactures its wide array of tools,it is using a(n) ____ process.

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called

Meadowlark Medical Offices noticed that appointments taken by receptionists resulted in a lag between patients arriving,checking-in,being directed to an open treatment room,and the doctor being notified that they were in the treatment room waiting.To eliminate this lag,an electronic check-in system was installed.Patients now enter their information in the computer in the waiting room and all of the other functions are handled electronically with the receptionist only required to open the door,greet the patient,and walk them to the treatment room.When the treatment room door closes,a light above the door notifies the staff that the room is occupied.This is an example of a way to _____ productivity.

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Compare and contrast the ideas of labor-intensive and capital-intensive technology.

The term magnitude is used to describe the number of production processes that are used to produce products or services.

In supplier selection,the main idea is to find the highest-quality materials available.

A situation in which machines and equipment do most of the work is known as

What activities does operations management involve?

American major appliance manufacturers have recently adopted a strategy that calls for better quality in their products.One method of implementing this strategy at the operations level is through