Question 1

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site.Therefore,a special classroom facility was set up for instruction on operating equipment like that found in some departments.By doing this,American Airlines offered ____ training for some jobs.

Accepted Answer

A)   simulation
B)   classroom
C)   seminar
D)   on-the-job
E)   role-playingF) B) and C)
G) A) and E)

Question 2

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft,it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore,it looks for

Accepted Answer

A)   only applicants from internal sources.
B)   only applicants from external sources.
C)   only pilots laid off from passenger carriers.
D)   many more applicants than there are positions to be filled.
E)   a very small number of applicants to reduce the time and costs required to examine the complex credentials of a larger number of applicants.F) B) and E)
G) None of the above

Question 3

Amanda walked into XYZ Company to pick up an application for a secretarial job.When she asked about the duties and working conditions,the busy receptionist handed her a document that gave her a clear picture of the position.The receptionist gave Amanda a job

Accepted Answer

A)   description.
B)   specification.
C)   analysis.
D)   orientation.
E)   inventory.F) A) and D)
G) A) and E)

Question 4

Whenever a new position becomes available at The Limited Group,a retailing company,the company requires current employees to be informed of the opening.The Limited Group practices

Accepted Answer

A)   job analysis.
B)   internal recruiting.
C)   job posting.
D)   external recruiting.
E)   promotion from within.F) B) and D)
G) A) and B)

Question 5

What are the advantages and disadvantages of internal recruiting?

Accepted Answer

Internal recruiting offers motivation fo...

Question 6

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process.Chandler should concentrate on

Accepted Answer

A)   a skills inventory.
B)   external recruiting.
C)   internal recruiting.
D)   vestibule selection.
E)   external replacement.F) B) and C)
G) None of the above

Question 7

The development phase of human resources management consists of two important activities: (1) training and development (2) and

Accepted Answer

A)   job analysis.
B)   recruiting.
C)   motivating.
D)   appraising performance.
E)   orientation.F) A) and B)
G) C) and D)

Question 8

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Accepted Answer

A)   performance appraisals.
B)   skills inventories.
C)   training and development.
D)   job evaluations.
E)   job analyses.F) C) and E)
G) A) and B)

Question 9

Suppose DynaScan,makers of LED-based digital signage,found that women could assemble more signage parts than men during a shift.Therefore,women would be paid a higher weekly salary than men.This would be legal because

Accepted Answer

A)   there is a difference in gender of the workers.
B)   there is a difference in performance.
C)   telephone assembly falls into a protected category under the Federal Communications Act of 1933.
D)   the women are paid more than the men rather than the other way around.
E)   none of these answer choices;this is illegal under the Equal Pay Act.F) B) and D)
G) A) and B)

Question 10

A computerized data bank containing information on the skills and experience of all employees is called

Accepted Answer

A)   a replacement chart.
B)   a skills inventory.
C)   a compensation survey.
D)   management development.
E)   a human resources inventory.F) A) and B)
G) B) and D)

Question 11

​Evaluation techniques that use some measurable quantity as the basis for assessing performance are referred to as

Accepted Answer

A)   ​objective methods.
B)   ​subjective methods.
C)   ​performance appraisals.
D)   ​judgmental methods.E) All of the above
F) A) and B)

Question 12

Periodically,employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction.This is an example of

Accepted Answer

A)   job analysis.
B)   employee relations.
C)   human resources planning.
D)   performance appraisal.
E)   employee communication programs.F) C) and D)
G) B) and E)

Question 13

McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions.Giving what type of interview might eliminate this problem?

Accepted Answer

A)   Structured
B)   Stress
C)   Open-ended
D)   Closed
E)   In-depthF) All of the above
G) D) and E)

Question 14

A situation in which participants act out the roles of others so that they can better understand those roles is called

Accepted Answer

A)   simulation training.
B)   conferences.
C)   on-the-job training.
D)   role-playing.
E)   seminars.F) B) and E)
G) None of the above

Question 15

​When a manager performs a ____ he/she reviews the results of an employee's performance with the employee soon after completion of the employee's performance review.

Accepted Answer

A)   ​performance feedback interview
B)   ​performance review
C)   ​analysis of performance
D)   ​tell-and-listen reviewE) B) and D)
F) B) and C)

Question 16

Workplace diversity refers to the differences among people in a workforce due to

Accepted Answer

A)   social background,ethnicity,and race.
B)   race,ethnicity,and gender.
C)   gender,race,and education.
D)   race,religion,and sexual orientation.
E)   education,ethnicity,and gender.F) All of the above
G) A) and E) B

Question 17

As an HRM specialist,you are responsible for orienting a new group of employees.Your orientation topics will include all but of the following except

Accepted Answer

A)   location of the company cafeteria.
B)   introduction to coworkers.
C)   interviewing skills.
D)   career paths within the firm.
E)   company benefits.F) A) and B)
G) A) and C)

Question 18

Perhaps the most widely used selection technique is the

Accepted Answer

A)   employment test.
B)   interview.
C)   assessment center.
D)   employment application.
E)   reference check.F) B) and E)
G) C) and E) B

Question 19

Define the concept of comparable worth.What do critics say about comparable worth?

Accepted Answer

Comparable worth is the concept that seeks equal compensation for jobs that require about the same level of education,training,and skill.Critics believe that the market should determine wages and the worth of jobs in an organization and that laws that move us toward comparable worth should not tamper with the market forces of wages.Critics also argue that inflating salaries artificially for female-dominated occupations encourages women to keep those jobs rather than seek higher paying jobs.

Question 20

Generally,human resources management is a responsibility shared by line managers and

Accepted Answer

A)   top management.
B)   unions.
C)   foremen.
D)   HRM specialists.
E)   vestibule centers.F) B) and D)
G) C) and D)

Exam 9: Attracting and Retaining the Best Employees

Correct Answer
verified

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft,it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore,it looks for

Correct Answer
verified

Amanda walked into XYZ Company to pick up an application for a secretarial job.When she asked about the duties and working conditions,the busy receptionist handed her a document that gave her a clear picture of the position.The receptionist gave Amanda a job

Correct Answer
verified

Whenever a new position becomes available at The Limited Group,a retailing company,the company requires current employees to be informed of the opening.The Limited Group practices

Correct Answer
verified

What are the advantages and disadvantages of internal recruiting?

Correct Answer
verified
Internal recruiting offers motivation fo...
View Answer

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process.Chandler should concentrate on

Correct Answer
verified

The development phase of human resources management consists of two important activities: (1) training and development (2) and

Correct Answer
verified

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Correct Answer
verified

Suppose DynaScan,makers of LED-based digital signage,found that women could assemble more signage parts than men during a shift.Therefore,women would be paid a higher weekly salary than men.This would be legal because

Correct Answer
verified

A computerized data bank containing information on the skills and experience of all employees is called

Correct Answer
verified

Evaluation techniques that use some measurable quantity as the basis for assessing performance are referred to as

Correct Answer
verified

Periodically,employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction.This is an example of

Correct Answer
verified

McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions.Giving what type of interview might eliminate this problem?

Correct Answer
verified

A situation in which participants act out the roles of others so that they can better understand those roles is called

Correct Answer
verified

When a manager performs a ____ he/she reviews the results of an employee's performance with the employee soon after completion of the employee's performance review.

Correct Answer
verified

Workplace diversity refers to the differences among people in a workforce due to

Correct Answer
verified
B

As an HRM specialist,you are responsible for orienting a new group of employees.Your orientation topics will include all but of the following except

Correct Answer
verified

Perhaps the most widely used selection technique is the

Correct Answer
verified
B

Define the concept of comparable worth.What do critics say about comparable worth?

Generally,human resources management is a responsibility shared by line managers and

Correct Answer
verified

Exam 9: Attracting and Retaining the Best Employees

Correct AnswerverifiedShow Answer

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft,it wants to hire the very best people to whom to entrust its extremely expensive equipment.Therefore,it looks for

Correct AnswerverifiedShow Answer

Amanda walked into XYZ Company to pick up an application for a secretarial job.When she asked about the duties and working conditions,the busy receptionist handed her a document that gave her a clear picture of the position.The receptionist gave Amanda a job

Correct AnswerverifiedShow Answer

Whenever a new position becomes available at The Limited Group,a retailing company,the company requires current employees to be informed of the opening.The Limited Group practices

Correct AnswerverifiedShow Answer

What are the advantages and disadvantages of internal recruiting?

Correct AnswerverifiedInternal recruiting offers motivation fo...View AnswerShow Answer

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process.Chandler should concentrate on

Correct AnswerverifiedShow Answer

The development phase of human resources management consists of two important activities: (1) training and development (2) and

Correct AnswerverifiedShow Answer

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Correct AnswerverifiedShow Answer

Suppose DynaScan,makers of LED-based digital signage,found that women could assemble more signage parts than men during a shift.Therefore,women would be paid a higher weekly salary than men.This would be legal because

Correct AnswerverifiedShow Answer

A computerized data bank containing information on the skills and experience of all employees is called

Correct AnswerverifiedShow Answer

​Evaluation techniques that use some measurable quantity as the basis for assessing performance are referred to as

Correct AnswerverifiedShow Answer

Periodically,employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction.This is an example of

Correct AnswerverifiedShow Answer

McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions.Giving what type of interview might eliminate this problem?

Correct AnswerverifiedShow Answer

A situation in which participants act out the roles of others so that they can better understand those roles is called

Correct AnswerverifiedShow Answer

​When a manager performs a ____ he/she reviews the results of an employee's performance with the employee soon after completion of the employee's performance review.

Correct AnswerverifiedShow Answer

Workplace diversity refers to the differences among people in a workforce due to

Correct AnswerverifiedB

As an HRM specialist,you are responsible for orienting a new group of employees.Your orientation topics will include all but of the following except

Correct AnswerverifiedShow Answer

Perhaps the most widely used selection technique is the

Correct AnswerverifiedB

Define the concept of comparable worth.What do critics say about comparable worth?

Generally,human resources management is a responsibility shared by line managers and

Correct AnswerverifiedShow Answer

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Correct Answer
verified
Internal recruiting offers motivation fo...
View Answer

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Correct Answer
verified

Evaluation techniques that use some measurable quantity as the basis for assessing performance are referred to as

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

When a manager performs a ____ he/she reviews the results of an employee's performance with the employee soon after completion of the employee's performance review.

Correct Answer
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Correct Answer
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B

Correct Answer
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Correct Answer
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B

Correct Answer
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