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Training may be used in an organization to educate employees on all of the following except


A) product information.
B) motivation.
C) business ethics.
D) customer service.
E) technical aspects of the job.

F) D) and E)
G) C) and E)

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Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.


A) promotion
B) wage
C) organizational
D) evaluation
E) profit-sharing

F) A) and C)
G) All of the above

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HR Solutions,Inc.(HRSI) HR Solutions,Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management,as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However,according to HRSI,an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done,HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company. -Refer to HR Solutions,Inc.When HRSI helps small companies with the development phase of human resource management,it is involved with which of the following activities?


A) Profit-sharing
B) Training
C) Downsizing
D) Determining health benefits
E) Attrition

F) B) and E)
G) All of the above

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Emily suffered a very high fever when she was a small child which resulted in her losing her hearing.In spite of the hearing loss,she has excelled in school,served on several school committees,was active in clubs,worked with the poor and homeless,and was the ASB president.She graduated with highest honors.She applied for a job that was far below her capabilities,was interviewed,and received good reports from several people who worked for the company she had interviewed with and had heard about the interview.In spite of her qualifications and favorable reports,she was not hired for the position.Later she heard that an individual who could barely spell,had a very slovenly office appearance,and no education was hired for the position.She was also told "off the record" that she was not hired due to her hearing impairment.She is considering filing a lawsuit against the company she interviewed with.What would be the most likely employment act she would cite as the basis for her claim?


A) Civil Rights Act of 1991
B) Occupational Safety and Health Act
C) Americans with Disabilities Act
D) Fair Labor Standards Act

E) None of the above
F) All of the above

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The average cost of employee benefits is about ____ percent of total compensation.


A) 8
B) 21
C) 30
D) 33
E) 36

F) C) and D)
G) A) and B)

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All of the following are examples of employee benefits except


A) an end-of-year bonus.
B) health insurance packages.
C) pay for time not worked.
D) workers' compensation insurance.
E) unemployment insurance.

F) C) and D)
G) B) and D)

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One of the main reasons employers offer employees flexible benefits plans is


A) to keep them healthier so that they will not be out sick as much.
B) to cut costs of benefits administration.
C) because most people have fairly similar needs and thus want the same benefits.
D) employers cannot afford to offer employees any and all benefits.
E) because employees have diverse needs,and choosing their own benefits package will better meet those needs.

F) A) and E)
G) B) and D)

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Honda recently hired twenty employees to work in various departments of the company.On the first day,all twenty had the same orientation and attended the same training and development sessions.They were most likely engaged in what form of training?


A) Classroom teaching and lectures
B) Role-playing
C) Conference and seminars
D) On-the-job methods
E) Simulations

F) C) and E)
G) None of the above

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Jeramiah works in the human resources department at his company.This morning he reviewed the tasks performed by the current employees in the secretarial pool and then began writing job specifications,a job description,and a job announcement for a new position in the secretarial pool.What function was Jeramiah filling?


A) He was human resources planning.
B) He was engaging in job analysis.
C) He was beginning the recruiting process.
D) He was engaging in the selection process.

E) None of the above
F) B) and D)

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A flexible benefit plan allows an employee to allocate a predetermined amount of benefit dollars to various categories of benefits to design a benefit mix that best fits that employee's needs.

A) True
B) False

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HR Solutions,Inc.(HRSI) HR Solutions,Inc.(HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities.The company teaches the different activities that are involved in HR management,as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However,according to HRSI,an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organization that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done,HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company. -Refer to HR Solutions,Inc.HRSI hopes that all companies can downsize simply by attrition,a word that,in this context,refers to


A) increasing quality.
B) being dismissed from the workforce.
C) people leaving the company.
D) retiring early because employees are within a few years of retirement anyway.
E) an increasing amount of work per employee.

F) A) and C)
G) B) and D)

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To learn the exact nature of a job,we may use job analysis,a job description,and a job specification.For what purpose is each used?

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Job analysis is a systematic procedure f...

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Paul White was assigned to a senior employee responsible for instructing new computer programmers.Because of this senior employee's instruction,White gained hands-on experience under normal working conditions.Paul experienced ____ training.


A) simulation
B) classroom
C) seminar
D) on-the-job
E) role-playing

F) A) and B)
G) A) and C)

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Two useful tools for estimating the supply of needed human resources are the


A) recruiting chart and skills inventory.
B) employee survey and skills chart.
C) performance appraisal and replacement chart.
D) replacement chart and skills inventory.
E) skills inventory and attrition graph.

F) A) and C)
G) A) and E)

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No federal law forbids age discrimination against people younger than 40.

A) True
B) False

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A training method by which a trainee learns by working with an experienced employee is called


A) simulation training.
B) role-playing.
C) on-the-job training.
D) classroom teaching.
E) seminars.

F) A) and C)
G) C) and D)

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Affirmative action in human resources practices requires employers with fifty or more employees holding federal government contracts in excess of $50,000 to actively encourage job applications from members of minority groups and


A) hire qualified employees from minority groups not fully represented in their organizations.
B) pay equal wages for equal work.
C) refrain from discrimination on the basis of sex,race,color,or religion.
D) refrain from discrimination based on age.
E) outlaw retirement of employees before age 70.

F) B) and C)
G) A) and B)

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Cindy earned a 10 percent increase in her salary and received the entire increase at the beginning of the year,with the stipulation that she would not leave the company in that year.Five months later,she quit her job and went to work for a competitor.She had to return the 10 percent payment she had received because she had violated a rule for


A) lump-sum salary increase.
B) profit-sharing.
C) commission.
D) employee benefit.
E) wage compensation.

F) C) and D)
G) A) and E)

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As a human resources specialist,you were asked to briefly summarize the disadvantages of using internal recruiting.You have started your report by stating,"The main disadvantage of internal recruiting is that


A) there may be resentment among employees."
B) promotion leaves another position to be filled."
C) it helps hold on to quality personnel."
D) job posting may be required."
E) it brings in unfamiliar ideas and perspectives."

F) D) and E)
G) All of the above

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A form of compensation whereby the employee receives a predetermined amount of benefit dollars to spend on a benefits package he or she has selected to meet individual needs is called a(n)


A) flexible compensation plan.
B) employee benefits plan.
C) Social Security account.
D) flexible benefit plan.
E) optional benefits package.

F) C) and D)
G) A) and E)

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