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Exam 10: Motivating and Satisfying Employees

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Question 101

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Michael discovers that his mortgage company's employees are working very slowly because they are afraid that,if they finish the loans they are currently processing,they will run out of work and lose their jobs.Michael's employees are

A) displaying laziness.
B) soldiering.
C) suffering from low morale.
D) inexperienced.
E) unqualified for their jobs.

F) B) and D)
G) A) and D)

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Question 102

Multiple Choice

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MBO stands for

A) managing by organizing.
B) management by objectives.
C) management by others.
D) motivation by objective.
E) management by orders.

F) None of the above
G) A) and B)

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Question 103

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Herzberg recognized only two dimensions: motivation and hygiene.

What does the word equity in equity theory refer to?

According to Theory Y by McGregor,managers think people

All of the following are examples of hygiene factors that can cause dissatisfaction except

Tina Robinson,Inc.(TRI) TRI management has decided to reinvent the culture of the organization.Previously,the company tried to make jobs more appealing by adding more responsibilities to each job description.However,this did not work.Next,the company decided to add flextime.It believed that this would make employees more dedicated. ​TRI then introduced even more work options for employees.For example,management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed,as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. ​Once these teams were formed,TRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Tina Robinson,Inc.If TRI management were to allow employees to work at home for a portion of the work week,which of these practices would they be introducing?

Kaila owns a jewelry shop that sells handmade jewelry.Her employees are paid a certain amount for each bracelet and necklace they produce,regardless of the amount of time it takes.This is a

Food,shelter,and clothing will probably satisfy a person's physiological needs.

Motivation,morale,and satisfaction of employees' needs are interrelated.

Garrett Enterprise is a well-known company that has been around for many years.However,Mr.Robinson,its CEO,has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. ​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures,but recently these measures have been unsuccessful. Mr.Robinson also observed that the employees were not engaging with each other.They all seemed to be at ease with each other,but there was very little interaction.When Mr.Robinson asked his top managers to study the situation more closely,they reported that the employees were neither dissatisfied nor motivated. Mr.Robinson decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option,Mr.Robinson believes that it may work for the near future. -Refer to Garrett Enterprise.Based on Herzberg's theory,which of these factors was applied to employees?

Following the birth of his first child,Mike Simpson,a software designer for Microsoft,wished to spend more time with his family.He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday.Microsoft allowed it.By allowing Mike to work at home on Mondays and Fridays,Microsoft practices ____ as a motivational technique.

Sleep relates most directly to which level of need?

Laura Pine worked as a welder for BCD Company for ten years before it changed its rigid tuition reimbursement policy.This year,the new education support policy will allow her to take any course that interests her,not just a course in her field of employment.She is very excited about this and has enrolled in two management courses.She has always thought she had the ability to become a good manager.Laura is attempting to satisfy her ____ needs.

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide.She should begin by

Joana received a special cash award for her perfect attendance record over the past two years.By giving this reward,this company is practicing

A strong sense of accomplishment probably satisfies which level of need?

Mary Jane applied for one of two openings for an executive secretary position at QRP,Inc.The job posting showed a starting salary range of $70,000 to $80,000 depending on skills,education,and experience.The job called for a minimum of five years of experience,a bachelor's degree in business,accounting,or communications,the ability to use a wide variety of office equipment,and the ability to use the entire Microsoft Office Suite.She was employed in this exact same job for a different company for seven years,she had an MBA,and taught the entire Microsoft Office Suite at a college in addition to using it on the job.She used Publisher to create the company newsletter.Austin applied for the same job as Mary Jane.He had a bachelor's degree in accounting,five years of experience as an administrative assistant,used the entire Microsoft Office Suite on the job but never taught it and did not create a company newsletter.The company hired Mary Jane at $72,000 per year and Austin at $77,000.Mary Jane was outraged when she discovered the discrepancy in their pay.Which of the following theories addresses the reasons for Mary Jane's reaction?

Determining how the work environment affects productivity was the original objective of

When Hilary accepted a position with Xerox Corporation in San Francisco,she knew little about what to expect.However,all her fears soon dissolved.One week before she began,she received a thorough orientation to the company,was introduced to her co-workers,was invited to lunch daily,and was encouraged to join a company-sponsored employees' club.Xerox seems to be satisfying Hilary's ____ needs.