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Exam 10: Motivating and Satisfying Employees

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Question 31

True/False

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A growing number of companies are organizing their workforces into teams.

A) True
B) False

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Question 32

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The need for self-actualization concerns an employee's desire for

A) safety.
B) survival.
C) a sense of belonging.
D) self-worth.
E) becoming the best there is.

F) C) and D)
G) A) and E)

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Question 33

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First Tennessee Bank introduced a new program that allowed employees to determine their own work schedules.This type of program is called as

At Jeep,teams of workers make their own job assignments,plan their own work,control their material and inventory needs,and select new team members.This is an example of job

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

The systematic use of reinforcement to encourage desirable organizational behavior is called

All of the following are examples of Herzberg's hygiene factors except

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y.Which of the two types of managers would you rather work for? Consider their management styles in your answer.

According to Maslow's theory,safety is the most basic and the most important need.

At midyear,Barbara,the manager of a store,realizes that the new outlet mall with 300 stores down the street is taking much of the sales away from her store,so she will need to revise the sales goals of her sales associates.Barbara is in what stage of the MBO process?

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

Charity manages a coffee shop for a large coffee retailer.Derek manages a coffee shop for the same company five miles from Charity's shop.Thunder manages a coffee shop for the same company five miles from Derek's shop.All of their employees are paid the same and have the same benefit packages.Charity is very involved in the community and includes her employees in fundraisers for local children's charities,providing coffee for the fire department pancake breakfast,is involved in fundraising to eliminate breast cancer,and holds potluck picnics in the park with her employees where they play softball,volleyball,and frisbee golf.Once an employee is hired at her store,the employee very rarely leaves unless life events require it.Derek is into his own music and does not really get involved with his employees.He has a high employee turn-over.Thunder loves sports and sponsors a children's baseball team.He invites employees to attend major league baseball games with him but does not hold storewide events.Thunder has a few very faithful employees.Which of the following needs are fulfilled by Charity more than the other managers?

At Redbone Co.,employees are slowly evaluated and promoted,but they stay around until retirement.Groups make decisions and take responsibility for their decisions.Company control is informal,and everyone is concerned with the general well-being of the other employees.Employees do whatever the company needs at the time rather than following a specific job track.The environment at Redbone Co.most closely aligns with

The end result of the Hawthorne studies was an unexpected one,which found that

At Tom's Automotive Repair,the mechanics rarely interacted directly with customers.Work orders were processed by the customer service department and passed on to the mechanics.After experiencing excessive customer complaints about the poor quality of work,Tom realized he was not motivating his mechanics to do quality work.To rectify the situation,Tom designated all of his employees as customer service representatives.The mechanics' roles were expanded to include direct customer contact.This motivational technique is called

When a manager has a choice,positive reinforcement should be used before negative reinforcement.

How does a positive reinforcement differ from a negative reinforcement?

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

The need for esteem concerns an employee's desire for

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is