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Exam 10: Motivating and Satisfying Employees

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Question 41

Multiple Choice

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The Hawthorne studies showed that ____ are equal to salary motivation.

A) work surroundings
B) increases in money
C) human factors
D) working tools
E) the ways salaries are earned

F) A) and E)
G) B) and E)

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Question 42

Multiple Choice

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The difference between part-time work and job sharing is that

A) a firm saves money by hiring part-timers to do full-time work by classifying them as part-time,but if they classify two part-timers as job sharing,they must pay them more than they would a part-time employee.
B) jobs that are classified as part-time are jobs that can be done in a shorter amount of time than that of a full-time job,whereas job sharing creates one full-time position out of two part-time employees.
C) part-timers work individually⎯they simply come to work,do their jobs,and leave⎯whereas people in job-sharing positions work more on teams.
D) part-time work requires people who have more skills than does job sharing,where one person can have certain skills,and the person he job shares with has skills he does not.
E) people in job-sharing positions still receive benefits because they are essentially filling a full-time position,while part-timers do not receive benefits.

F) B) and C)
G) B) and D)

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Question 43

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The motivation-hygiene theory was developed by

According to Maslow's hierarchy of needs,the most basic needs are physiological needs.

Who was responsible for developing Theory X and Theory Y?

Herzberg thought a state of complete satisfaction was common among employees.

The high level of morale at Southwest Airlines does not have a significant impact on productivity,absenteeism,and employee turnover.

Before manager Sandra can begin the MBO process with her associates,what step needs to be taken?

​The employee motivation technique that permits employees to work from home all or a portion of the work week is known as

Victor Vroom's expectancy theory is based on the very simple assumption that

The hierarchy of human needs was developed by

Amanda,a merchandise manager at Dillards,has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganizing.Amanda previously was in charge of the infants' department and the girls' department,and now she is also in charge of the boys' department.This is an example of

For employee empowerment to work effectively,management must be involved and must perform all of the following functions except

Which of the following is not a level in Maslow's hierarchy of needs?

Employee participation in decision making is frequently cited as a motivation-boosting technique.

If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced,it is using

A sense of belonging is a characteristic of which need level?

The stage of team development in which a team reaches its full potential is called

Garrett Enterprise is a well-known company that has been around for many years.However,Mr.Robinson,its CEO,has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. ​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures,but recently these measures have been unsuccessful. Mr.Robinson also observed that the employees were not engaging with each other.They all seemed to be at ease with each other,but there was very little interaction.When Mr.Robinson asked his top managers to study the situation more closely,they reported that the employees were neither dissatisfied nor motivated. Mr.Robinson decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option,Mr.Robinson believes that it may work for the near future. -Refer to Garrett Enterprise.What type of employees does Garrett Enterprise currently have?

Garrett Enterprise is a well-known company that has been around for many years.However,Mr.Robinson,its CEO,has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. ​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures,but recently these measures have been unsuccessful. Mr.Robinson also observed that the employees were not engaging with each other.They all seemed to be at ease with each other,but there was very little interaction.When Mr.Robinson asked his top managers to study the situation more closely,they reported that the employees were neither dissatisfied nor motivated. Mr.Robinson decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option,Mr.Robinson believes that it may work for the near future. -Refer to Garrett Enterprise.When Mr.Robinson talks about implementing a system of rewarding only the best behavior and punishing bad behavior,which of these theories is he utilizing?