Question 1

An action directly following a particular behavior is called a(n)

Accepted Answer

A)   activator.
B)   motivator.
C)   reinforcement.
D)   extinction.
E)   expectant.F) B) and C)
G) D) and E)

Question 2

The Human Side of Enterprise was a management book written by Frederick W.Taylor.

Accepted Answer

A) True 
 B)False

Question 3

Paula formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

Accepted Answer

A)   problem-solving team
B)   job enrichment team
C)   cross-functional team
D)   self-managed teamE) B) and C)
F) C) and D)

Question 4

Polly Smith,a supervisor at Kroger's,was recently evaluated by her subordinates.Their responses indicated that Polly uses Theory X assumptions when dealing with employees.For example,one of the comments indicated that she treats employees as if they

Accepted Answer

A)   naturally like work.
B)   will work toward goals they are committed to.
C)   have little ambition.
D)   have the potential to accomplish the organization's goals.
E)   seek out and accept responsibility.F) All of the above
G) A) and E)

Question 5

Under Herzberg's theory,when ____ factors are present in the work environment,they act as satisfiers;when ____ factors are absent,they act as dissatisfiers.

Accepted Answer

A)   Theory X;Theory Y
B)   motivation;hygiene
C)   physiological;self-realization
D)   Theory Y;Theory X
E)   hygiene;motivationF) A) and B)
G) A) and E)

Question 6

For job enrichment to benefit the company,what must happen first?

Accepted Answer

A)   There must be an obvious need for it due to inefficiencies in the firm.
B)   Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm.
C)   Employers must train their associates on new job tasks before assigning them these new tasks.
D)   Employers must have employees who fear failure and have low self-confidence.
E)   Employees must show interest in taking on other tasks.F) A) and B)
G) A) and D)

Question 7

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Accepted Answer

A) True 
 B)False

Question 8

​A systematic program of reinforcement to encourage desirable behavior is known as

Accepted Answer

A)   ​behavior modification.
B)   ​telecommuting.
C)   ​job analysis.
D)   ​job-modification.E) B) and C)
F) A) and D)

Question 9

At an architectural firm,all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7 a.m.and 10 p.m.,as long as they put in forty hours per week.This plan is called

Accepted Answer

A)   flextime.
B)   job-sharing.
C)   part-time.
D)   flex-schedule.
E)  self-scheduled work.F) B) and D)
G) C) and D)

Question 10

Things were terrific at Y Bank on Pintail Street until an unfortunate incident occurred.Before the incident,the bank had installed hidden cameras,a fancy alarm system,and bars on entrance and exit doors.Nevertheless,the bank was burglarized last week.Although no employees were hurt,one of the bank's most loyal and respected tellers said,"For the first time in five years,I feel a bit uneasy,fearful on the job." The bank may find that for this employee and others,the ____ need must now be met.

Accepted Answer

A)   esteem
B)   self-actualization
C)   physiological
D)   social
E)   safetyF) D) and E)
G) C) and D)

Question 11

According to the hierarchy of needs concept,people satisfy their needs in order of importance.

Accepted Answer

A) True 
 B)False

Question 12

After graduating with a marketing degree,Andrew Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies.According to Theory Y,Andrew's supervisor would expect him to

Accepted Answer

A)   ask how early he can leave each day.
B)   avoid working too hard.
C)   delegate most of his work to others.
D)   seek to generate clientele and contacts for present and future public relations assignments.
E)   spend most of his time reviewing the company's early retirement package.F) A) and E)
G) B) and D)

Question 13

Which of the following is one of Herzberg's hygiene factors?

Accepted Answer

A)   Achievement
B)   Working conditions
C)   Recognition
D)   Responsibility
E)   AdvancementF) A) and D)
G) A) and C)

Question 14

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Accepted Answer

A)   behavior modification
B)   employee empowerment
C)   job enrichment
D)   job enlightenment
E)   job enlargementF) C) and E)
G) A) and E)

Question 15

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning.Write the advantages and disadvantages of using punishment to solve the problem.

Accepted Answer

Punishment is often thought to do more h...

Question 16

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Accepted Answer

A)   motivation
B)   hygiene
C)   both motivation and hygiene
D)   satisfier
E)   working conditionF) D) and E)
G) A) and E)

Question 17

Which of the following stages is not a part of the team development process?

Accepted Answer

A)   Forming
B)   Performing
C)   Norming
D)   Adjourning
E)   RemandingF) All of the above
G) C) and D)

Question 18

Tina Robinson,Inc.(TRI)  TRI management has decided to reinvent the culture of the organization.Previously,the company tried to make jobs more appealing by adding more responsibilities to each job description.However,this did not work.Next,the company decided to add flextime.It believed that this would make employees more dedicated. ​TRI then introduced even more work options for employees.For example,management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed,as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. ​Once these teams were formed,TRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other.
-Refer to Tina Robinson,Inc.Flextime is

Accepted Answer

A)   a system in which management sets the work hours for employees.
B)   a system in which employees set their own work hours with no limits.
C)   a system in which employees set their own work hours within employer-determined limits.
D)   working fewer hours than a standard work week.
E)   working more hours than a standard work week.F) A) and B)
G) A) and C)

Question 19

Physiological needs are satisfied by job security,health insurance,pension plans,and good working conditions.

Accepted Answer

A) True 
 B)False

Question 20

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating and Satisfying Employees

A systematic program of reinforcement to encourage desirable behavior is known as

Correct Answer
verified

The Human Side of Enterprise was a management book written by Frederick W.Taylor.

Correct Answer
verified

Paula formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

Correct Answer
verified

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Correct Answer
verified

Correct Answer
verified

Under Herzberg's theory,when factors are present in the work environment,they act as satisfiers;when factors are absent,they act as dissatisfiers.

Correct Answer
verified

At an architectural firm,all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7 a.m.and 10 p.m.,as long as they put in forty hours per week.This plan is called

Correct Answer
verified

According to the hierarchy of needs concept,people satisfy their needs in order of importance.

Correct Answer
verified

Physiological needs are satisfied by job security,health insurance,pension plans,and good working conditions.

Correct Answer
verified

Correct Answer
verified

Polly Smith,a supervisor at Kroger's,was recently evaluated by her subordinates.Their responses indicated that Polly uses Theory X assumptions when dealing with employees.For example,one of the comments indicated that she treats employees as if they

Correct Answer
verified

Which of the following stages is not a part of the team development process?

Correct Answer
verified

An action directly following a particular behavior is called a(n)

Correct Answer
verified

After graduating with a marketing degree,Andrew Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies.According to Theory Y,Andrew's supervisor would expect him to

Correct Answer
verified

Which of the following is one of Herzberg's hygiene factors?

Correct Answer
verified

For job enrichment to benefit the company,what must happen first?

Correct Answer
verified

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning.Write the advantages and disadvantages of using punishment to solve the problem.

Correct Answer
verified
Punishment is often thought to do more h...
View Answer

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Correct Answer
verified

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Correct Answer
verified

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Correct Answer
verified

Exam 10: Motivating and Satisfying Employees

​A systematic program of reinforcement to encourage desirable behavior is known as

Correct AnswerverifiedShow Answer

The Human Side of Enterprise was a management book written by Frederick W.Taylor.

Correct AnswerverifiedShow Answer

Paula formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

Correct AnswerverifiedShow Answer

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Under Herzberg's theory,when ____ factors are present in the work environment,they act as satisfiers;when ____ factors are absent,they act as dissatisfiers.

Correct AnswerverifiedShow Answer

At an architectural firm,all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7 a.m.and 10 p.m.,as long as they put in forty hours per week.This plan is called

Correct AnswerverifiedShow Answer

According to the hierarchy of needs concept,people satisfy their needs in order of importance.

Correct AnswerverifiedShow Answer

Physiological needs are satisfied by job security,health insurance,pension plans,and good working conditions.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Polly Smith,a supervisor at Kroger's,was recently evaluated by her subordinates.Their responses indicated that Polly uses Theory X assumptions when dealing with employees.For example,one of the comments indicated that she treats employees as if they

Correct AnswerverifiedShow Answer

Which of the following stages is not a part of the team development process?

Correct AnswerverifiedShow Answer

An action directly following a particular behavior is called a(n)

Correct AnswerverifiedShow Answer

After graduating with a marketing degree,Andrew Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies.According to Theory Y,Andrew's supervisor would expect him to

Correct AnswerverifiedShow Answer

Which of the following is one of Herzberg's hygiene factors?

Correct AnswerverifiedShow Answer

For job enrichment to benefit the company,what must happen first?

Correct AnswerverifiedShow Answer

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning.Write the advantages and disadvantages of using punishment to solve the problem.

Correct AnswerverifiedPunishment is often thought to do more h...View AnswerShow Answer

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Correct AnswerverifiedShow Answer

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Correct AnswerverifiedShow Answer

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Correct AnswerverifiedShow Answer

A systematic program of reinforcement to encourage desirable behavior is known as

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Under Herzberg's theory,when factors are present in the work environment,they act as satisfiers;when factors are absent,they act as dissatisfiers.

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Punishment is often thought to do more h...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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