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Exam 10: Motivating and Satisfying Employees

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Question 71

Multiple Choice

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Mollie receives high praise from her boss when she attracts a new client to her firm.This praise leads Mollie to work hard to obtain more new clients.For Mollie,the praise from her boss was

A) Theory X in nature.
B) unmotivational enforcement.
C) internal reinforcement.
D) negative reinforcement.
E) positive reinforcement.

F) C) and E)
G) A) and B)

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Question 72

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A work schedule that allows employees to work ten hours a day for four days instead of eight hours a day for five days is an example of a flextime system.

A) True
B) False

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Question 73

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Zach works from 8 8 a.m.to 12 noon,and Billy works from 1 p.m.to 5 p.m.Both are working on the same tasks.This is an example of

Highboy Enterprises is seeking to promote an employee to vice president of sales.In order to apply for the position,employees are asked to write a resume,provide a ten-minute sales demonstration,speak for ten minutes about why the company's services should be enlisted by clients,and answer five questions before a panel of six executives who will not give feedback during any part of the interview.If an employee passes the first part of the interview process,he or she is passed on to the second phase which requires trying to sell the company's services to individuals on a contact list provided by Highboy Enterprises.If the employee passes this portion of the process,he or she undergoes phone interviews by three of the company's executives in other cities.Each portion of the interview process is scored and the employee with the highest score receives the promotion.Theresa submitted her resume,prepared the demonstration,and studied the most-asked interview questions,but was not sure she really wanted the position because it involved a lot of travel and she had a small child.Harold prepared all of the paperwork,the presentation,studied the most-asked interview questions,and practiced his presentation and answers until he had them memorized and could present them smoothly.He really liked to travel and looked forward to the higher pay and the ability to travel with someone else paying the costs.He feels confident he can get the promotion and excel at it.Which of the following theories explains why it is most likely that Harold rather than Theresa will be granted the promotion?

​When employees own the company they work for by virtue of being stockholders this is referred to as

The piece-rate system is based on the assumption that simply paying an employee more money will increase that person's motivation.

What are the benefits and the problems associated with telecommuting?

Bart was asked to join a team with Mark,Lukusz,Mithais,and Johan to resolve a product delivery issue their company was having.Bart decided right away that he did not like Lukusz because he was loud and had a weird sense of humor that Bart didn't understand.Because Mark seemed to be friends with Lukusz,Bart avoided him.After the team had been together for about a week,they had a loud argument that resulted in the members expressing the pros and cons they saw with working with each of the other members.Bart discovered that he was not liked because he refused to take a stand and say what he meant.After the argument,the group unofficially made Johan leader because he was even-tempered and they all respected him.With the appointment of Johan as leader,the group began working in earnest on the problem because they finally understood what their roles were on the team.At what point in the team formation process was the team at the end of this scenario?

One advantage of part-time work is that it usually provides the same benefits that full-time employees receive.

Maslow's theory explains how to motivate people with money.

A contemporary manager who wants employees to have more control over their work might implement either

​A ____ team is one in which the team members are able to establish their own budget,purchase supplies,conduct performance reviews within its own ranks,and take corrective action as needed.

Tina Robinson,Inc.(TRI) TRI management has decided to reinvent the culture of the organization.Previously,the company tried to make jobs more appealing by adding more responsibilities to each job description.However,this did not work.Next,the company decided to add flextime.It believed that this would make employees more dedicated. ​TRI then introduced even more work options for employees.For example,management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed,as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. ​Once these teams were formed,TRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Tina Robinson,Inc.What type of team did TRI management specifically restrict?

The personal force causing someone to behave in a particular way is called morale.

Josh's boss demoted him when he did not meet his sales goal for the month.This action indicates the use of

Theory X by Douglas McGregor is generally consistent with which other theory?

The equity theory of motivation contends that people are motivated first to achieve and then by the desire to be rewarded in direct proportion to their contributions.

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

The motivational technique that is made possible through the use of personal computers,modems,fax machines,voice mail,cellular phones,and overnight delivery service is referred to as

The team member concerned with the emotional needs of others is fulfilling what role?