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Exam 10: Motivating and Satisfying Employees

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Question 91

Multiple Choice

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When Hewlett-Packard assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards,it is using

A) Theory M (for Maslow) .
B) scientific management theory.
C) Herzberg's theory of reinforcement.
D) Theory X.
E) Theory Y.

F) A) and D)
G) D) and E)

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Question 92

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The weakness in Maslow's hierarchy of needs and Herzberg's theory is that,although each one explains how motivation is caused and sustained,neither specifies what motivates individuals.

A) True
B) False

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Question 93

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Costco hires many part-time employees but provides benefits for employees who have been with the company for a pre-determined length of time.Genesis works in the food court where she makes pizzas,hot dogs,chicken bakes,and other food that is sold through the food court.She did not understand all of paperwork she received when she started working,but when she received her tax documents at the end of the year,she noticed that she had been given stock in the company.Which of the following motivational techniques is the company using?

Eric,an engineer with a leading manufacturer,could not figure out why he was so motivated in his job.However,in conversation he pointed out a few things that may have contributed to such motivation.First,top managers were sharing company goals with employees.Second,his manager recently met with Eric's engineering group to discuss the goals relevant to their jobs.Third,his manager requested that each person think about how he or she could personally help achieve these goals.As he followed through on his manager's request,Eric found himself becoming clearer about the role he is expected to play in reaching the organization's goals.This manufacturer is using ____ to help its managers boost employee motivation.

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

During the storming phase of team development,the team has just been created.

Richy and Garrett were both hired to work six hours a day for five days a week.Each is able to complete all of the responsibilities assigned to him within the time allotted.They are engaged in

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

Sarah works in the accounting department for an on-line retailer.Her employer believes that employees should have regular breaks in their work to stay focused,but expects them to return to work immediately afterwards.One time the accounting manager distributed toy guns that shot soft sponges to everyone and when he blew his whistle,the office erupted into a play war zone.Another time,he blew his whistle and dance music was played over the intercom and everyone got up and danced in the hallways and their cubicles for a half hour.All employees are paid well and recognized for their contributions to the company.Sarah looks forward to going to work each day because of the sense of camaraderie and fun that permeates the work environment. Leah works in the accounting department for a different on-line retailer.She is paid more than Sarah,receives a better benefit package,is permitted to set her own schedule,and can form workgroups with other employees that are managed from within the group to complete projects,but the company expects employees to dedicate all paid time exclusively to work.All employees at Leah's company are paid well and recognized for their contributions to the company.Leah enjoys her job but does not look forward to going to work every day due to the intense pressure to perform. When asked about the unique approach to work,Sarah's manager said that she had discovered that a little fun relieved stress,brought the workforce together,and periodic "wars" or competitions tended to alleviate personal animosities and helped employees work well together.When Leah's manager was asked about his approach to work he said that employees are adults,they know what the performance expectations are,and they are paid well for their work.He added that they are given rewards and freedoms that break up the boredom of doing the same task each day.When comparing Sarah's attitude towards work to Leah's,what is the primary difference?

​Employers receive benefits from enriching employee's jobs.In one form of job enrichment,the employee is able to work from his or her home all or part of the work week thus permitting the employer to benefit from attaining designated goals while saving on real estate and travel expenses,and being able to access a larger labor pool.This form of job enrichment is known as

​When employees experience ___ they are more involved in their jobs and in the operations of the organization and increase their participation in decision making.

Employee empowerment replaces top-down management control,giving employees a voice in what they do and how and when they do it.

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?

According to Ouchi,American industry is dominated by ____ firms.These firms emphasize short-term employment,individual decision making and responsibility,rapid evaluation and promotion,explicit control,and specialized career paths.

Theory Y is most suitable in a work situation in which workers are

All of the following are assumptions of Theory Y except

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Reinforcement theory is based on the premise that behavior that is rewarded is likely to be repeated.

Theory Y is a set of assumptions that is consistent with scientific management.

Jacob Willis,owner-manager of J&P Manufacturing Company,has tried just about everything to motivate his employees.He has added new fringe benefits,including legal services;he has improved safety conditions;and he has increased employee pay by 7 percent across the board.None of these actions seem to have worked.Now Jacob wonders what he should do next.Which of the following would you suggest?