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What does BATNA stand for?

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Best Alter...

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Whereas distributive bargaining is often characterized by mistrust and suspicion, integrative negotiation is characterized by which of the following?


A) obligation and perseverance
B) avoidance and compromise
C) influence and persuasiveness
D) trust and openness
E) cognition and emotion

F) None of the above
G) A) and B)

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Which of the following statements about conflict is true?


A) Conflict is the result of tangible factors.
B) Conflict can occur when two parties are working toward the same goal and generally want the same outcome.
C) Conflict only occurs when both parties want a very different settlement.
D) Conflict has a minimal effect on interdependent relationships.
E) All of the above statements about conflict are true.

F) A) and B)
G) None of the above

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What are the five major strategies for conflict management (as identified in the Dual Concerns framework)?

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Contending, Yielding...

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Name the four levels of conflict that are commonly identified.

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The four levels of conflict ar...

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How does decreased communication contribute as one of the destructive images of conflict in a negotiation?

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Productive communication declines with c...

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Negotiations often begin with statements of opening ____________.

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Conflict also has productive aspects and one of those is that conflict encourages psychological development. Elaborate.

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It helps people become more accurate and...

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In the Dual Concerns Model, the level of concern for the individual's own outcomes and the level of concern for the other's outcomes are referred to as the


A) cooperativeness dimension and the competitiveness dimension.
B) the assertiveness dimension and the competitiveness dimension.
C) the competitiveness dimension and the aggressiveness dimension.
D) the cooperativeness dimension and the assertiveness dimension.
E) None of the above.

F) C) and D)
G) A) and E)

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The term ____________ is used to describe the competitive, win-lose situations such as haggling over price that happens at yard sale, flea market, or used car lot

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When one party accepts a change in his or her position, a ____________ has been made.

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BATNA stands for


A) best alternative to a negotiated agreement.
B) best assignment to a negotiated agreement.
C) best alternative to a negative agreement.
D) best alternative to a negative assignment.
E) BATNA stands for none of the above.

F) D) and E)
G) A) and B)

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Parties who employ the ____________ strategy maintain their own aspirations and try to persuade the other party to yield.

A) True
B) False

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Parties pursuing one of the following strategies show little interest or concern in whether they attain their own outcomes, and do not show much concern about whether the other party obtains his or her outcomes. Which of the ones listed below?


A) contending
B) compromising
C) problem solving
D) yielding
E) None of the above.

F) C) and D)
G) A) and C)

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What are concessions?

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A concession has been made whe...

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Interdependent parties' relationships are characterized by


A) interlocking goals.
B) solitary decision making.
C) established procedures.
D) rigid structures.
E) Interdependent relationships are characterized by all of the above.

F) D) and E)
G) B) and D)

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A zero-sum situation is also known by another name of a situation. Which of the following is that?


A) integrative
B) distributive
C) win-lose
D) negotiative
E) None of the above.

F) B) and C)
G) None of the above

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Satisfaction with a negotiation is determined by


A) the process through which an agreement is reached and the dollar value of concessions made by each party.
B) the actual outcome obtained by the negotiation as compared to the initial bargaining positions of the negotiators.
C) the process through which an agreement is reached and by the actual outcome obtained by the negotiation.
D) the total dollar value of concessions made by each party.
E) Satisfaction with a negotiation is determined by none of the above.

F) A) and D)
G) A) and C)

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Is the give-and-take process used to reach an agreement the "heart of the negotiation" as most people assume"?

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While that give-and-take process is extr...

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Which of the following contribute to conflict's destructive image?


A) increased communication
B) misperception and bias
C) clarifying issues
D) minimized differences; magnified similarities
E) All of the above contribute to conflict's destructive image.

F) A) and E)
G) B) and D)

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