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Netnography studies:


A) technological advancement in the field of science.
B) the use of technology for increasing efficiency.
C) consumption as a "lived experience."
D) the behavior of online cultures and communities.

E) B) and D)
F) A) and D)

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Qualitative research tools gather data in a highly structured way.

A) True
B) False

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Marie is a psychologist who studies consumer behavior (CB) . She specializes in the mental reactions involved in consumer information processing, such as how advertisements persuade consumers to buy a product. In this scenario, Marie is practicing in the field of _____.


A) forensic psychology
B) quantitative psychology
C) cognitive psychology
D) social psychology

E) A) and B)
F) A) and C)

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Berne Retail plans to introduce new private-label brands for beverages. The marketing team will undertake a survey to obtain feedback on these brands through a test marketing exercise. The data collected in this research study will be collated in terms of frequency of purchase and subjected to statistical analysis to determine the brands that have the potential to earn the most. The best-performing new brands will be then chosen for a full-scale rollout. This scenario is an example of _____.


A) psychographic research
B) demographic research
C) quantitative research
D) geodemographic research

E) B) and C)
F) A) and B)

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In the context of consumer behavior (CB) and marketing strategy, which of the following is true of niche marketers?


A) They are exclusively consumer oriented.
B) They can be product oriented.
C) They treat all consumer segments the same.
D) They have a minimal need for consumer research.

E) All of the above
F) A) and B)

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According to research which of the following is true of consumer behavior (CB) ?


A) Consumers often express a more favorable attitude for a product promoted with an "amount off" discount.
B) Consumers often express a more favorable attitude for a product promoted with "percentage off" discount.
C) Consumers do not pay attention to relative advantage while trying out a new product in the market.
D) Consumers are less likely to adopt things that do not transcend existing values and knowledge.

E) B) and C)
F) None of the above

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Two common interpretative research orientations are big data analytics and predictive analytics.

A) True
B) False

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A consumer to consumer (peer to peer) rental transaction activity is often referred to as _____.


A) multiopsonistic consumption
B) social consumption
C) productive consumption
D) collaborative consumption

E) A) and B)
F) A) and C)

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One of the differences between interpretive and quantitative research is that unlike interpretive research, quantitative research:


A) is researcher dependent.
B) better enables researchers to test hypotheses.
C) is not likely to stand on its own and requires deep interpretation.
D) does not support a numerical representation of consumers' attitudes.

E) A) and D)
F) A) and B)

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Interpretive research seeks to explain the inner meanings associated with specific consumption experiences.

A) True
B) False

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The Internet has made geographical distance almost a nonissue.

A) True
B) False

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Which of the following is a characteristic of niche marketing?


A) It offers a unique product to each individual customer.
B) It emphasizes serving customers while incurring minimum costs.
C) It serves multiple market segments and gives same treatment to all the consumers.
D) It serves one market segment with particularly unique demand characteristics.

E) A) and B)
F) A) and C)

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In the context of firm orientations, mass media and trade organizations are two of the primary stakeholders of a firm.

A) True
B) False

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Kayla Smith is engaged in research that seeks to explain the inner meanings and motivations associated with customers' purchase of clothing. She records customers' words and observes their interactions as they shop. Through her observations, she develops an understanding of what motivates shoppers. Which of the following types of research is Kayla conducting?


A) Quantitative research
B) Predictive analytics
C) Quasi-experimental analytics
D) Interpretive research

E) A) and B)
F) B) and C)

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In the context of stakeholder marketing, which of the following entities are primary stakeholders?


A) Communities
B) Mass media
C) Trade organizations
D) Regulating agencies

E) A) and D)
F) B) and C)

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Which of the following situations illustrates a touchpoint?


A) A consumer placing an order over the telephone
B) A consumer asking a passerby for directions at an amusement park
C) A consumer engaging in word-of-mouth marketing
D) A consumer watching a television commercial

E) A) and C)
F) A) and D)

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In the context of the ways in which consumers are treated, competition in the marketplace serves to protect consumers.

A) True
B) False

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In the context of the basic consumption process, which of the following statements is true?


A) The physical efforts spent in acquiring a product enhance the perceived self-esteem of a consumer.
B) Costs are the negative results of consumption experiences.
C) Browsing the web store and a visit to the retail store are considered benefits.
D) Vanity and the enhancement of perceived self-esteem are considered costs.

E) A) and B)
F) All of the above

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List a few characteristics that are exhibited by successful innovations.

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Answers will vary. A few characteristics...

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Briefly describe what is sharing economy.

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Answers will vary. The term sharing econ...

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