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Exam 9: Production and Operations Management

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Question 41

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CAD systems allow designers to work in three dimensions.

A) True
B) False

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Question 42

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___________ is a computer application that enables a firm to combine computerized functions of all divisions and subsidiaries of the firm into a single,integrated software program that uses a single database.

A) Materials requirement planning (MRP)
B) PERT analysis
C) Manufacturing resource planning (MRP II)
D) Enterprise resource planning (ERP)

E) All of the above
F) B) and D)

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Question 43

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SitRite Furniture Company uses labor and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Quality control is a continual process of checking to make certain that there is consistency in the quality of products being produced.

While going through the line at the local grocery store,the clerk asks you if you found everything you needed,as she continues to scan the goods you are planning to purchase.At the end of the scan,a coupon emerges that you can use on future purchases of a product you have just purchased.In reviewing the key concepts from Chapter 9,you would consider this action,the store's management of its labor.

PERT is a popular technique for analyzing the tasks involved to complete a given project,estimating the time required to complete each task,and identifying the minimum time needed to complete the project.

In a PERT network,a critical path is the sequence of tasks that takes the longest time to complete.

Statistical process control (SPC)is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph.Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Modern companies tend to deal with many different suppliers in order to avoid problems that can arise when one supplier is unable to provide needed parts or materials.

Efforts to redesign and rebuild America's manufacturing base are likely to:

Operations managers at Alumax Corporation have found that they can achieve efficient production only by producing very large quantities of aluminum without shutting down the production process.This indicates that Alumax should use a(n) ___________ production process.

Materials requirement planning relies on the firm's balance sheet to make sure that the right quantities of finished goods are produced.

Both PERT diagrams and Gantt charts are useful to managers concerned with:

Land,labor,capital,and knowledge are inputs into the production process.

The U.S.is still manufacturing intensive.Only 25% of U.S.jobs come from the service sector.

Enterprise resource planning (ERP) goes beyond the capabilities of MRP because it:

Six sigma is a quality measure that allows only 3.4 defects per million opportunities.

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

In manufacturing,a __________ is frequently used in operations that serve different customers' different needs.