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Exam 10: Motivating Employees

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Question 41

True/False

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Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

A) True
B) False

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Question 42

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According to the Connecting with Small Business box,"A Little Fun Can Be Big a Motivator",

A) Relationship building is detrimental to task completion and diverts attention from the need to be profitable.
B) Small businesses are less likely to be able to devote funds toward employee motivation strategies.
C) Employees in small businesses have broader responsibilities and more opportunity for open communication.
D) Positive and negative reinforcement techniques work better than other motivational theories in small business environments.

E) A) and B)
F) B) and D)

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Question 43

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Brandon's manager often tells his employees "there isn't a lot of time for chit-chat on the job.If you want to give us your opinion,as a believer in open communication,I'll gladly give you your chance to speak your mind,on your way out!" This manager is up to date on the purpose of the exit interview,as an important source of feedback for companies.Open communication always begins at this juncture.

Theory Y managers prefer:

The generation born between 1980 and 2000 is known as Generation:

___________ is the characteristic of work concerned with the degree of freedom,independence and discretion an employee has in scheduling work and determining procedures.

One way for a firm to improve motivation of employees is to establish special rest rooms,dining areas,and parking areas for top executives.

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

Referring to the Connecting Across Borders box titled,"Respecting Cross-Cultural Boundaries," why is this competency important in the business world?

Gen Xers are difficult to motivate because they lack ambition.

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it focuses on:

Abraham Maslow thought that once needs at one level of his hierarchy were met:

A strength of Generation X managers is likely to be their:

In the Hawthorne studies,employees were involved in the planning of the experiments.This caused employees to: