Question 1

When Bret started his auto mechanic shop his business plan included a(n) _______________ that showed the relationship among employees in his organization and the lines of authority and responsibility.

Accepted Answer

A)   business view map
B)   department categorization
C)   organization chart
D)   operating matrix gridE) A) and B)
F) A) and C)

Question 2

Rob is a middle manager who spends much of his time devising ways to implement the ideas of top management.Max Weber would have considered Rob a bureaucrat.

Accepted Answer

A) True 
 B)False

Question 3

All organizations have two organizational systems:

Accepted Answer

A)   the command system and the control system.
B)   the formal organization and the informal organization.
C)   the functioning system and backup system.
D)   the primary organization and secondary organization.E) B) and C)
F) A) and B)

Question 4

Companies benefit today by inter-firm cooperation.One of the ways they cooperate is through networking.Another way is by seeking technological knowledge and learning new processes from other firms that usually fall outside of their respective industries.We call this:

Accepted Answer

A)   competency capturing.
B)   technology swapping.
C)   benchmarking.
D)   broadening the knowledge base.E) None of the above
F) B) and D)

Question 5

Economies of scale can be achieved through departmentalization.

Accepted Answer

A) True 
 B)False

Question 6

Cardinal Foods is a wholesaler serving grocery stores.High tech communications allows Cardinal to work closely with its suppliers and customers in real time.Networking allows these organizations to operate more efficiently.

Accepted Answer

A) True 
 B)False

Question 7

A matrix organization produces an environment that discourages cooperation and teamwork.

Accepted Answer

A) True 
 B)False

Question 8

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Accepted Answer

A)   function
B)   geography
C)   process
D)   customer groupE) B) and D)
F) C) and D)

Question 9

Span of control refers to the number of different markets a business can serve efficiently.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

Accepted Answer

A)   Workers should be empowered to do whatever it takes to satisfy the needs of customers.
B)   Workers will be promoted within the organization depending upon "who they know",rather than "what they know".
C)   Workers should simply follow well-defined procedures.
D)   Although top managers must ultimately make the decisions,workers are an important creative resource for a firm,and top management should listen to their ideas.E) A) and C)
F) B) and D)

Question 11

Fayol's principles suggest that the goals of the firm are less important than the goals of individual workers.

Accepted Answer

A) True 
 B)False

Question 12

Introducing change into an organization is an easy task for a manager.

Accepted Answer

A) True 
 B)False

Question 13

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Accepted Answer

A) True 
 B)False

Question 14

Restructuring involves the redesign of an organization to be more responsive to customers.

Accepted Answer

A) True 
 B)False

Question 15

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n) :

Accepted Answer

A)   bureaucracy.
B)   oligarchy.
C)   improvised organization.
D)   inverted organization.E) A) and B)
F) B) and C)

Question 16

In a(n) _____________ organization,decision-making authority is concentrated at the top level of management.

Accepted Answer

A)   bottom-up
B)   decentralized
C)   inverted
D)   centralizedE) All of the above
F) B) and D)

Question 17

An advantage of a tall organization is that it ensures fast and efficient communications throughout the organization.

Accepted Answer

A) True 
 B)False

Question 18

Cross-functional teams that go beyond company boundaries share production information but seldom market information.

Accepted Answer

A) True 
 B)False

Question 19

What is a matrix organization? What advantages and disadvantages are associated with this type of organization?

Accepted Answer

a)A matrix organization is an organizati...

Question 20

__________ refer to those functions that an organization does as well as,or better than,any other organization in the world.

Accepted Answer

A)   Primary functions
B)   Comparative strengths
C)   Residual functions
D)   Core competenciesE) A) and D)
F) B) and C)

Exam 8: Adapting Organizations to Todays Markets

An advantage of a tall organization is that it ensures fast and efficient communications throughout the organization.

Correct AnswerverifiedShow Answer

Fayol's principles suggest that the goals of the firm are less important than the goals of individual workers.

Correct AnswerverifiedShow Answer

Restructuring involves the redesign of an organization to be more responsive to customers.

Correct AnswerverifiedShow Answer

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

Correct AnswerverifiedShow Answer

When Bret started his auto mechanic shop his business plan included a(n) _______________ that showed the relationship among employees in his organization and the lines of authority and responsibility.

Correct AnswerverifiedShow Answer

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Correct AnswerverifiedShow Answer

Rob is a middle manager who spends much of his time devising ways to implement the ideas of top management.Max Weber would have considered Rob a bureaucrat.

Correct AnswerverifiedShow Answer

Introducing change into an organization is an easy task for a manager.

Correct AnswerverifiedShow Answer

Cardinal Foods is a wholesaler serving grocery stores.High tech communications allows Cardinal to work closely with its suppliers and customers in real time.Networking allows these organizations to operate more efficiently.

Correct AnswerverifiedShow Answer

__________ refer to those functions that an organization does as well as,or better than,any other organization in the world.

Correct AnswerverifiedShow Answer

In a(n) _____________ organization,decision-making authority is concentrated at the top level of management.

Correct AnswerverifiedShow Answer

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Correct AnswerverifiedShow Answer

Cross-functional teams that go beyond company boundaries share production information but seldom market information.

Correct AnswerverifiedShow Answer

What is a matrix organization? What advantages and disadvantages are associated with this type of organization?

Correct Answerverifieda)A matrix organization is an organizati...View AnswerShow Answer

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n) :

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Economies of scale can be achieved through departmentalization.

Correct AnswerverifiedShow Answer

A matrix organization produces an environment that discourages cooperation and teamwork.

Correct AnswerverifiedShow Answer

Span of control refers to the number of different markets a business can serve efficiently.

Correct AnswerverifiedShow Answer

Companies benefit today by inter-firm cooperation.One of the ways they cooperate is through networking.Another way is by seeking technological knowledge and learning new processes from other firms that usually fall outside of their respective industries.We call this:

Correct AnswerverifiedShow Answer

All organizations have two organizational systems:

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a)A matrix organization is an organizati...
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