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An engineer who understands how to design and use a home theater system may find it hard to mentally simulate what it's like not to know how to operate the system.The engineer's difficulty illustrates


A) assistive listening.
B) 360-degree feedback.
C) the curse of knowledge.
D) the interviewer illusion.

E) A) and B)
F) A) and C)

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Which profession is most directly involved in the application of psychology's principles to optimizing human behavior in the workplace?


A) social psychology
B) personality psychology
C) developmental psychology
D) industrial-organizational psychology

E) A) and D)
F) None of the above

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Alonso is so absorbed in solving complex engineering problems that he loses track of time as he spends entire weekends working.Alonzo's experience best illustrates the concept of


A) strengths-based leadership.
B) managing by objectives.
C) 360-degree feedback.
D) flow.

E) B) and D)
F) C) and D)

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People report the greatest satisfaction with their work and their lives if they


A) work only part-time.
B) view their work as a calling.
C) are strongly motivated by high wages.
D) are supervised by managers with a directive style.

E) B) and C)
F) A) and C)

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Effective leaders of large corporations as well as smaller work teams have been found to exude a charisma that involves


A) using a directive management style.
B) understanding human factors psychology.
C) motivating people to cooperate toward a common goal.
D) viewing one's work as a career.

E) A) and B)
F) B) and D)

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The on-time completion of major work projects is most clearly facilitated by


A) reducing flow.
B) scripting structured interviews.
C) receiving 360-degree feedback.
D) stating implementation intentions.

E) All of the above
F) A) and D)

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A business setting in which workers have regular opportunities to do what they do best and perceive that they are part of something significant is one that promotes


A) 360-degree feedback.
B) implementation intentions.
C) employee engagement.
D) unstructured interviews.

E) A) and C)
F) A) and B)

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You just got a new job at a big computer company where you will be assisting designers in making software more user-friendly.You are you most likely a(n)


A) social psychologist.
B) I/O psychologist.
C) human factors psychologist.
D) developmental psychologist.

E) C) and D)
F) B) and D)

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Dr.Eisenberg develops behavior rating scales for use by company supervisors to appraise the performance of workers and make decisions about job promotions.His work best illustrates that of a(n) ________ psychologist.


A) clinical
B) personnel
C) organizational
D) human factors

E) B) and D)
F) All of the above

Correct Answer

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Dr.Davenport studies how work environments influence worker motivation and satisfaction.He is most likely a(n)


A) organizational psychologist.
B) personnel psychologist.
C) human factors psychologist.
D) performance psychologist.

E) All of the above
F) A) and B)

Correct Answer

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Overrating one's ability to predict people's futures is called the


A) interviewer illusion.
B) unstructured interview.
C) structured interview.
D) leniency error.

E) B) and D)
F) A) and B)

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A

Your friend tells you that she was evaluated at her job today.She said that her supervisor had a form that she used to check specific behaviors,such as arriving to work on time and attending to customer needs.The supervisor was using a ________ to evaluate your friend.


A) checklist
B) graphic rating scale
C) behavior rating scale
D) structured interview

E) C) and D)
F) B) and D)

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Steve is extremely charismatic.This has been found to increase


A) training ability.
B) organizational style.
C) leadership.
D) employee engagement.

E) A) and D)
F) All of the above

Correct Answer

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The psychological contract is defined as the


A) advent of knowledge work as the major source of employment.
B) sense of mutual obligation between workers and employers.
C) efforts of leaders to motivate workers and increase worker satisfaction.
D) need to optimize worker placement.

E) A) and C)
F) B) and C)

Correct Answer

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Designing aircraft instrument displays so pilots can easily and accurately monitor flight data would be of most direct interest to


A) personnel psychology.
B) organizational psychology.
C) human factors psychology.
D) clinical psychology.

E) A) and B)
F) All of the above

Correct Answer

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Human factors psychologists would be most likely to aid in the design of


A) employee weight-reduction programs.
B) management training seminars.
C) user-friendly factory machinery.
D) work-skills assessment tests.

E) None of the above
F) A) and C)

Correct Answer

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The practice of 360-degree feedback is most clearly designed to improve


A) social leadership.
B) the experience of flow.
C) unstructured interviews.
D) performance appraisal.

E) A) and B)
F) C) and D)

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D

Chief executives who inspire their colleagues to "transcend their own self-interests for the sake of the collective" demonstrate


A) flow.
B) a directive style.
C) transformational leadership.
D) 360-degree feedback.

E) A) and B)
F) A) and C)

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C

Based on the career interest questionnaire,which interest type would be the best match for a mechanic?


A) realistic
B) social
C) artistic
D) conventional

E) All of the above
F) C) and D)

Correct Answer

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The ability to motivate and influence people to enable their group's success is referred to as


A) 360-degree feedback.
B) a leniency error.
C) leadership.
D) a halo error.

E) All of the above
F) A) and C)

Correct Answer

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