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Exam 8: Producing Quality Goods and Services

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Question 61

Multiple Choice

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​Hallmark has a line of cards that is made of recyclable materials and has flower seeds pressed into the paper so once a person has read the card, they can plant it. With this new product line, Hallmark is attempting to achieve _____.

A) ​sustainability
B) ​productivity
C) ​displacement
D) ​flexibility

E) A) and D)
F) A) and C)

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Question 62

Multiple Choice

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​Meadowlark Medical Offices noticed that appointments taken by receptionists resulted in a lag between patients arriving, checking-in, being directed to an open treatment room, and the doctor being notified that they were in the treatment room waiting. To eliminate this lag, an electronic check-in system was installed. Patients now enter their information in the computer in the waiting room and all of the other functions are handled electronically with the receptionist only required to open the door, greet the patient, and walk them to the treatment room. When the treatment room door closes, a light above the door notifies the staff that the room is occupied. This is an example of a way to _____ productivity.

A) ​increase
B) ​eliminate
C) ​decrease
D) ​stifle

E) None of the above
F) All of the above

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Question 63

Multiple Choice

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As a scheduler, Wanda is concerned with the sequence of workstations that the materials will follow. This sequencing is called

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes. Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

A service economy is one in which more effort is devoted to the production of goods than to the production of services.

When Company Tech decides to produce a new product line and determines the desired capacity and use of technology, the next step is to

The development of a plan for converting a product idea into an actual product is called

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

American major appliance manufacturers have recently adopted a strategy that calls for better quality in their products. One method of implementing this strategy at the operations level is through

Explain how the production of services is different from the production of manufactured goods.

Form utility is created by converting raw materials, people, finances, and information into finished products.

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n) ____ layout.

To ensure that work flows according to schedules, operations managers use a procedure called

The choice of a particular location for production facilities

A synthetic process combines raw materials or components to create a finished product.

Technology that is characterized by high initial costs and low operating costs is termed

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called

Product extension and refinement are expected results of a firm's development and implementation effort.

Ford produces a wide variety of vehicles for individuals, businesses, manufacturers, and even schools. It also operates its own financing division, Ford Motor Acceptance Corp. It seems as if Ford