Question 1

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers. Greg is a(n)  ____ manager.

Accepted Answer

A)  marketing
B)  operations
C)  productivity
D)  middle
E)  financeF) A) and B)
G) None of the above

Question 2

Which of the following statements is true?

Accepted Answer

A)  ISO is Greek for "unacceptable."
B)  ISO 9000 sets guidelines for quality management procedures.
C)  ISO 9000 is accepted more in Japan than in the United States or Europe.
D)  ISO 14000 is a system used to notify customers who have purchased unsafe products from manufacturers in foreign nations.
E)  Although ISO 9000 was popular in the early 1990s, it has been replaced with ISO 20000.F) A) and E)
G) A) and C)

Question 3

The major resource or resources that comprise the major input for a conversion process is often referred to as the focus.

Accepted Answer

A) True 
 B)False

Question 4

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

Accepted Answer

A) True 
 B)False

Question 5

What is the primary difference between ISO 9000 and ISO 14000?

Accepted Answer

A)  More organizations have adopted ISO 14000.
B)  ISO 9000 is more focused on employee compensation.
C)  ISO 14000 involves environmental concerns.
D)  ISO 9000 is used only in Europe; ISO 14000 is used worldwide.
E)  ISO 14000 is used for service businesses instead of manufacturers.F) D) and E)
G) C) and D)

Question 6

IBM satisfies consumers' needs for powerful, easy-to-use laptop computers by converting assorted software routines, hardware devices, and miscellaneous parts into personal computers. By doing this, IBM is creating

Accepted Answer

A)  consumer demand.
B)  market control.
C)  technological dependence.
D)  form utility.
E)  production efficiency.F) A) and B)
G) A) and E)

Question 7

Kraft Foods began producing Jell-O over sixty years ago, and the product continues to be profitable. All of the following are methods Kraft Foods has probably used to lengthen Jell-O's product life cycle except

Accepted Answer

A)  product refinement.
B)  advertising and promotion.
C)  product integration.
D)  research and development.
E)  product extension.F) All of the above
G) B) and C)

Question 8

Thad is in charge of examining the quality of work in process at a furniture factory. Thad's duty is referred to as

Accepted Answer

A)  inventory control.
B)  process control.
C)  critical review.
D)  designing.
E)  inspection.F) C) and D)
G) A) and E)

Question 9

A labor-intensive technology is one in which people must do most of the work.

Accepted Answer

A) True 
 B)False

Question 10

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Accepted Answer

A)  type of technology needed for the new product is the same as the technology used by the existing products.
B)  new product is an extension of an existing product line already produced in the factory.
C)  human resources requirement for the new product and existing products can be satisfied with the facility's current employees.
D)  product design is already completed.
E)  existing factory has enough capacity to handle demand for the new product as well as the existing products.F) All of the above
G) B) and D)

Question 11

Robots are especially effective in carrying out creative tasks and assignments.

Accepted Answer

A) True 
 B)False

Question 12

The ____ is an award given by the president of the United States to organizations that apply and are judged to be outstanding in specific managerial tasks.

Accepted Answer

A)  Total Quality Management Award
B)  Malcolm Baldrige National Quality Award
C)  Boeing Productivity Award
D)  National Quality Circle Award
E)  Horatio Alger AwardF) A) and E)
G) A) and C)

Question 13

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Accepted Answer

A) True 
 B)False

Question 14

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer. Management appoints a team to convert this cat food idea into an actual product. This process is called

Accepted Answer

A)  design planning.
B)  process engineering.
C)  operational planning.
D)  product lining.
E)  product refining.F) C) and E)
G) D) and E)

Question 15

When a manufacturer like ExxonMobil refines crude oil, that corporation is using a(n)  ____ process.

Accepted Answer

A)  analytical
B)  extraction
C)  manufacturing
D)  refining
E)  syntheticF) C) and E)
G) B) and C)

Question 16

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese. This most closely resembles a(n)  ____ process.

Accepted Answer

A)  analytical
B)  assembly
C)  combined
D)  synthetic
E)  quantitativeF) B) and C)
G) A) and E)

Question 17

An analytical process breaks raw materials into different component parts.

Accepted Answer

A) True 
 B)False

Question 18

Texaco uses a synthetic process when it refines crude oil.

Accepted Answer

A) True 
 B)False

Question 19

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Accepted Answer

A)  magnitude
B)  utility
C)  focus
D)  production process width
E)  analytic processF) A) and B)
G) B) and D)

Question 20

When a very large product that is hard to move is produced, a(n)  ____ is used.

Accepted Answer

A)  product design
B)  product layout
C)  process layout
D)  output layout
E)  fixed-position layoutF) A) and D)
G) A) and C)

Exam 8: Producing Quality Goods and Services

Kraft Foods began producing Jell-O over sixty years ago, and the product continues to be profitable. All of the following are methods Kraft Foods has probably used to lengthen Jell-O's product life cycle except

Correct AnswerverifiedShow Answer

A labor-intensive technology is one in which people must do most of the work.

Correct AnswerverifiedShow Answer

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese. This most closely resembles a(n) ____ process.

Correct AnswerverifiedShow Answer

Robots are especially effective in carrying out creative tasks and assignments.

Correct AnswerverifiedShow Answer

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer. Management appoints a team to convert this cat food idea into an actual product. This process is called

Correct AnswerverifiedShow Answer

Texaco uses a synthetic process when it refines crude oil.

Correct AnswerverifiedShow Answer

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

IBM satisfies consumers' needs for powerful, easy-to-use laptop computers by converting assorted software routines, hardware devices, and miscellaneous parts into personal computers. By doing this, IBM is creating

Correct AnswerverifiedShow Answer

When a manufacturer like ExxonMobil refines crude oil, that corporation is using a(n) ____ process.

Correct AnswerverifiedShow Answer

The ____ is an award given by the president of the United States to organizations that apply and are judged to be outstanding in specific managerial tasks.

Correct AnswerverifiedShow Answer

When a very large product that is hard to move is produced, a(n) ____ is used.

Correct AnswerverifiedShow Answer

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers. Greg is a(n) ____ manager.

Correct AnswerverifiedShow Answer

An analytical process breaks raw materials into different component parts.

Correct AnswerverifiedShow Answer

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

Correct AnswerverifiedShow Answer

What is the primary difference between ISO 9000 and ISO 14000?

Correct AnswerverifiedShow Answer

The major resource or resources that comprise the major input for a conversion process is often referred to as the focus.

Correct AnswerverifiedShow Answer

Thad is in charge of examining the quality of work in process at a furniture factory. Thad's duty is referred to as

Correct AnswerverifiedShow Answer

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct AnswerverifiedShow Answer

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Correct AnswerverifiedShow Answer

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