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Delegation is the act of distributing work and power to subordinates.

A) True
B) False

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Mark left his position as a manager for JCPenney after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of


A) segmentation.
B) decentralization.
C) control.
D) delegation.
E) centralization.

F) B) and E)
G) A) and D)

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Legal services and public affairs are ____ types of jobs, so they do not fit directly into the chain of command.


A) specialized
B) top management
C) authoritative
D) voluntary
E) advisory

F) B) and D)
G) B) and C)

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A relatively permanent committee charged with performing some recurring task is called a(n)


A) cluster structure.
B) ad hoc committee.
C) informal group.
D) task force.
E) standing committee.

F) None of the above
G) B) and E)

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What are some of the primary differences between a line structure and a line-and-staff structure?

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A line structure is a chain of command t...

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An organization with a(n) ___ culture is characterized by employees not becoming friends and having a high degree of autonomy and flexibility.


A) communal
B) networked
C) informal
D) mercenary
E) fragmented

F) A) and B)
G) C) and D)

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Which of the following does not prevent managers from delegating?


A) They are so disorganized that they cannot assign work effectively.
B) They want to make sure the work gets done properly.
C) They usually have few responsibilities and therefore little to delegate.
D) They fear that the subordinate will do excellent work and become a threat to the manager.
E) They know that they are still ultimately responsible for the work.

F) A) and D)
G) C) and E)

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Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by


A) function.
B) customer.
C) product.
D) specialty.
E) location.

F) B) and D)
G) B) and C)

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A disadvantage of the matrix structure is that


A) people have more work to do because they are assigned to special projects in addition to their regular tasks.
B) the quality of work decreases due to project teams' lack of attention to regular job duties.
C) employees' supervisors change, which can cause confusion.
D) teams may be too decentralized and incapable of making a decision.
E) employees have to report to more than one supervisor, which can cause confusion about who is in charge of certain situations.

F) All of the above
G) A) and C)

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​The author of the book, The Wealth of Nations, which emphasized the power of specialization, was


A) ​Adam Smith
B) ​John Smith
C) ​Fred Smith
D) ​Wilber Smith

E) A) and C)
F) A) and B)

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George Brown is a regional sales manager for Unisys, a large manufacturer of computer systems. As such, George is responsible for salespeople throughout the region, and he must interact with them frequently to solve problems. Which of the following descriptions is most characteristic of Unisys and its sales managers?


A) Wide span of management control and flat organizational height
B) Narrow span of management control and flat organizational height
C) Wide span of management control and tall organizational height
D) Narrow span of management control and tall organizational height
E) Low administrative costs and clear communication

F) None of the above
G) A) and D)

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A committee created to investigate a major problem or pending decision is called a(n)


A) ad hoc committee.
B) standing committee.
C) task force.
D) work team.
E) venture committee.

F) A) and C)
G) B) and E)

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​Jenna is giving a speech on job specialization for her business class. She will most likely tell the class that one of the reasons for job specialization is


A) ​the organization is too large for one person to do everything.
B) ​special skills are not needed to complete specialized tasks.
C) ​a worker repeating the same job becomes bored and slows down the operation.
D) ​not everyone wants to do the same thing.

E) C) and D)
F) None of the above

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​The name given to a diagram that represents the positions and relationships within an organization is a(n)


A) ​organizational chart.
B) ​organizational outline.
C) ​chain of command.
D) ​organizational identification.

E) B) and D)
F) A) and D)

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An informal group in an organization is formed by the line managers of that organization.

A) True
B) False

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How does delegation impact decentralization or centralization of a firm?

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The pattern of delegation--assigning par...

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In a flat organization, administrative costs are higher because more managers are needed.

A) True
B) False

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A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

A) True
B) False

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What are some of the primary advantages of a network structure?

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The primary strength of a network struct...

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When a manager has few subordinates, a narrow span of management exists.

A) True
B) False

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