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Exam 6: Understanding the Management Process

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Question 81

Multiple Choice

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A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

A) personal
B) people
C) compassionate
D) communication
E) interpersonal

F) B) and D)
G) A) and D)

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Question 82

Multiple Choice

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At Silver Paper's company meeting in August, the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales. This statement is called a(n)

A) goal.
B) mission.
C) strategy.
D) objective.
E) tactical plan.

F) C) and E)
G) A) and E)

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Question 83

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The ability to write and speak effectively within an organization is an example of interpersonal skills.

The two managerial functions that compose the process of directing an organization are

Planning, organizing, leading, motivating, and controlling make up the

Harrington Golf Co. states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand. This is part of its ____ plan.

A positive problem may be viewed as a(n)

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

Describe the style of the democratic leader.

Ted Thompson is responsible for two departments that continually set conflicting goals. Ted must get involved in ____ to achieve some sort of balance between those goals.

The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

Once a manager has identified a problem, he or she can generate alternatives to that problem. After this is done, the manager

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. In the department where Riley works, what types of plans are lacking?

The CEO's role at General Electric requires him to spend a great deal of time on planning. This indicates that he is a(n) ____ manager.

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. She became a manager at Dazzle Magazine, where she was in charge of the layout. Always open to new ways of doing things, Rosalea let her staff implement their ideas at times. Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the tim She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advic -Refer to Dazzle Magazine. The graduate student's assistance represents which step of the decision-making process?

As Kyle conducts his annual evaluations of his employees, he notices that Connie and Debbie have both been less productive since they were relocated in the same department. Kyle is in what stage of the managerial decision-making process?

As an upper-level manager for IBM, Rodney is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company. Specifically, Rodney is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

Strengths and weaknesses are the external factors of a company SWOT analysis.

​Digital communications are used by managers