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XYZ Coffee Nancy is a highly respected person within her community. She is Hispanic in a largely Caucasian-populated area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alon -Refer to XYZ Coffee. Which basic consumer right was infringed when Nancy bought the espresso machine?


A) The right to safety
B) The right to be heard
C) The right to service
D) The right to respect
E) The right to choose

F) A) and E)
G) A) and B)

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Businesspeople, by the very nature of their work, rarely face ethical issues to resolve.

A) True
B) False

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A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

A) True
B) False

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Increasing numbers of managers have adopted the socioeconomic model of social responsibility.

A) True
B) False

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Sponsors of advertisements aimed at children must be especially careful to avoid misleading messages.

A) True
B) False

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Melissa purchases a DVD player at a store that sells refurbished merchandise. The store has a big sign stating "Caveat Emptor" posted out front and at the cash register. This sign most likely translates to a policy of


A) refunds or exchanges at any time with a receipt.
B) 100 percent satisfaction guaranteed with all merchandise.
C) all sales are final (no refunds or exchanges) .
D) buying, selling, or trading electronic goods.
E) selling only French-manufactured products.

F) A) and B)
G) A) and E)

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Kenneth worked in the steel industry in the early 1900s. Which most likely describes the amount of time Kenneth worked per week?


A) He was lucky to have the job at all and probably only got to work twenty hours per week.
B) He shared his job with another individual and worked thirty hours per week.
C) He worked a standard week of forty hours.
D) He worked over sixty hours a week.
E) He spent about sixteen hours a day, six days a week at the factory.

F) A) and D)
G) None of the above

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Rose Martinez walked into her office and found a large, extravagant bouquet on her desk. Before she had time to read the card, her secretary said it was from Mr. Tanner at Zero Corporation. The secretary knew Mr. Tanner was trying to negotiate a sales deal with the company. Thus, she remarked that the beautiful flowers should help Ms. Martinez make her decision. Although Ms. Martinez did not know how to respond to Mr. Tanner's gift, she thought an answer might be in her company's


A) sales procedures.
B) sales manual.
C) employee handbook.
D) code of ethics.
E) sales training tapes.

F) A) and E)
G) C) and D)

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​Legislation requires that all non-salaried employees who work more than 40 hours a week be paid over-time for the week. This legislation is an example of


A) ​government's role in encouraging ethics.
B) ​trade associations' role in encouraging ethics.
C) ​individual companies' role in encouraging ethics.
D) ​personal application of ethics.

E) All of the above
F) A) and D)

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The Jackson Springs Coal Mine recently discovered that the mine was contaminating the local drinking water. Cleaning up the mine and the surrounding areas would probably bankrupt the mine, causing the loss of hundreds of local jobs, but doing nothing would endanger the health of the community. The mine faces a serious ____ decision.


A) business
B) ethical
C) environmental
D) social responsibility
E) cost

F) A) and C)
G) A) and B)

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An effective program for social responsibility takes time, money, and organization.

A) True
B) False

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The Sarbanes-Oxley Act of 2002 gives those who report corporate misconduct sweeping new legal protection.

A) True
B) False

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XYZ Coffee Nancy is a highly respected person within her community. She is Hispanic in a largely Caucasian-populated area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alon -Refer to XYZ Coffee. If Nancy were Caucasian and the company employees were mostly Hispanic, the way she was treated would be referred to as


A) affirmative action.
B) legal discrimination.
C) simply unethical.
D) reverse discrimination.
E) a perfect match.

F) A) and E)
G) B) and E)

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The field of business ethics applies moral standards to business situations.

A) True
B) False

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