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Exam 2: Being Ethical and Socially Responsible

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Question 21

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One problem affirmative action programs have encountered is

A) that not all businesspeople favor such programs.
B) identification of minority groups.
C) the government's reclassification of groups.
D) completing the required paperwork.
E) training the hard-core unemployed.

F) A) and E)
G) A) and C)

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Question 22

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The company you work for recently has committed itself to implementing a program of social responsibility. After the company has gotten the commitment of top executives, planned the program, and appointed a program director, you suggest that a(n) ____ be prepared periodically to evaluate the success of the program.

A) research report
B) social audit
C) ethics evaluation
D) departmental memorandum
E) social actions report

F) A) and B)
G) A) and C)

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Question 23

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Consumer advocates, such as Ralph Nader, take it upon themselves to protect the rights of consumers.

Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In doing so, they exercise their right to

Product labels on detergent that indicate ingredients and laundering methods are examples of which provision of Kennedy's Consumer Bill of Rights?

A key step in developing and implementing a social responsibility program is the environmental audit.

Elizabeth believes her company has discriminated against her because her minority coworkers, who are less qualified, have been promoted ahead of her. Which agency should Elizabeth contact?

Relationships with customers and coworkers rarely create ethical problems.

President Franklin D. Roosevelt's program for restoring the economy and improving social conditions became the foundation for increased government involvement in business.

The law that established the Environmental Protection Agency was the

Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to speak to an individual or to leave a message. Steve feels his basic consumer right to ____ has been violated.

The right to service entitles consumers to convenience, courtesy, and responsiveness from manufacturers and sellers of consumer products.

There are many more socially responsible businesses today than there were ten years ago.

Which of the following scenarios provides the best example of whistle-blowing?

A whistle-blower is a person who

Explain the six basic rights of consumers.

Dorothy worked at a meat packing plant during the 1920s. What would she have been most surprised to see happening at the plant?

The governments of the United States and Canada have recently signed an agreement to cooperate in eliminating acid rain. Their efforts are primarily an attempt to reduce

President Franklin D. Roosevelt declared that consumers are entitled to safety, to be informed, to choose, and to be heard.

Excellent Air Incorporated (EAI) Excellent Air Inc. is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is not only concerned with doing things right, but also with doing the right things. Many of their decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been fewer ethical violations. Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success. -Refer to Excellent Air Incorporated. The principles that EAI choose to pride itself on show that the company has