Question 1

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Accepted Answer

A) True 
 B)False

Question 2

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Accepted Answer

A) True 
 B)False

Question 3

​A team which brings together employees from different departments within an organization to develop a strategy for accomplishing a specific task is called a ___ team.

Accepted Answer

A)  ​cross-functional
B)  ​tennis
C)  ​self-managed work team
D)  ​problem-solvingE) A) and B)
F) A) and D)

Question 4

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Accepted Answer

A)  the pressure of social acceptance affects production.
B)  a sense of involvement affects production.
C)  variations in lighting affect production.
D)  the piece-rate method affects production.
E)  only the amount of pay affects production.F) D) and E)
G) C) and E)

Question 5

Describe the various stages of team development.

Accepted Answer

Forming is the introductory stage of tea...

Question 6

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates. Their responses indicated that Sally uses Theory X assumptions when dealing with employees. For example, one of the comments indicated that she treats employees as if they

Accepted Answer

A)  naturally like work.
B)  will work toward goals they are committed to.
C)  have little ambition.
D)  have the potential to accomplish the organization's goals.
E)  seek out and accept responsibility.F) A) and E)
G) B) and C)

Question 7

The systematic use of reinforcement to encourage desirable organizational behavior is called

Accepted Answer

A)  behavior modification.
B)  replacement theory.
C)  equity theory.
D)  expectancy theory.
E)  reinforcement theory.F) D) and E)
G) A) and E)

Question 8

Following the birth of his first child, Bill Simpson, a software designer for Microsoft, wished to spend more time with his family. He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday. Microsoft allowed it. By allowing Bill to work at home on Mondays and Fridays, Microsoft practices ____ as a motivational technique.

Accepted Answer

A)  employee empowerment
B)  flextime
C)  job sharing
D)  part-time work
E)  telecommutingF) B) and E)
G) C) and D)

Question 9

Sleep relates most directly to which level of need?

Accepted Answer

A)  Esteem
B)  Self-actualization
C)  Physiological
D)  Social
E)  SafetyF) C) and D)
G) A) and C)

Question 10

All of the following are characteristics of McGregor's Theory X except

Accepted Answer

A)  people have the ability to help accomplish an organization's goals.
B)  people dislike work and try to avoid it.
C)  managers must coerce, control, and threaten employees.
D)  people must be led because they have little ambition.
E)  people are concerned mainly with security.F) A) and B)
G) B) and D)

Question 11

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

Accepted Answer

A) True 
 B)False

Question 12

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

Accepted Answer

A)  Establishing preliminary goals
B)  Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives
C)  Conducting a periodic review
D)  Conducting an evaluation
E)  Reassigning the employeeF) A) and B)
G) A) and C)

Question 13

The need for esteem concerns an employee's desire for

Accepted Answer

A)  safety.
B)  survival.
C)  a sense of belonging.
D)  self-worth.
E)  self-direction.F) A) and B)
G) A) and D)

Question 14

Which of the following is not a type of team?

Accepted Answer

A)  Problem-solving team
B)  Job-share team
C)  Self-managed team
D)  Cross-functional team
E)  Virtual teamF) A) and E)
G) B) and C)

Question 15

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Accepted Answer

A) True 
 B)False

Question 16

Tom Willis, owner-manager of J&P Manufacturing Company, has tried just about everything to motivate his employees. He has added new fringe benefits, including legal services; he has improved safety conditions; and he has increased employee pay by 7 percent across the board. None of these actions seem to have worked. Now Tom wonders what he should do next. Which of the following would you suggest?

Accepted Answer

A)  Increase pay to 17 percent across the board.
B)  Add a day-care center to the employee benefits package.
C)  Prepare and distribute a company policy manual.
D)  Improve job security.
E)  Enrich jobs as necessary.F) All of the above
G) B) and E)

Question 17

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Accepted Answer

A)  type X
B)  type Y
C)  type Z
D)  type A
E)  type JF) All of the above
G) A) and B)

Question 18

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 19

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Accepted Answer

A) True 
 B)False

Question 20

​A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Accepted Answer

A)  ​self-managed
B)  ​sophisticated
C)  ​problem-solving
D)  ​cross-functionalE) B) and D)
F) None of the above

Exam 10: Motivating and Satisfying Employees and Teams

Sleep relates most directly to which level of need?

Correct Answer
verified

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

Correct Answer
verified

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct Answer
verified

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Correct Answer
verified

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Correct Answer
verified

Which of the following is not a type of team?

Correct Answer
verified

The need for esteem concerns an employee's desire for

Correct Answer
verified

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Correct Answer
verified

Describe the various stages of team development.

Correct Answer
verified
Forming is the introductory stage of tea...
View Answer

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates. Their responses indicated that Sally uses Theory X assumptions when dealing with employees. For example, one of the comments indicated that she treats employees as if they

Correct Answer
verified

A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

All of the following are characteristics of McGregor's Theory X except

Correct Answer
verified

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

Correct Answer
verified

The systematic use of reinforcement to encourage desirable organizational behavior is called

Correct Answer
verified

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Correct Answer
verified

A team which brings together employees from different departments within an organization to develop a strategy for accomplishing a specific task is called a ___ team.

Correct Answer
verified

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Correct Answer
verified

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Correct Answer
verified

Exam 10: Motivating and Satisfying Employees and Teams

Sleep relates most directly to which level of need?

Correct AnswerverifiedShow Answer

The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.

Correct AnswerverifiedShow Answer

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct AnswerverifiedShow Answer

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Correct AnswerverifiedShow Answer

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Correct AnswerverifiedShow Answer

Which of the following is not a type of team?

Correct AnswerverifiedShow Answer

The need for esteem concerns an employee's desire for

Correct AnswerverifiedShow Answer

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Correct AnswerverifiedShow Answer

Describe the various stages of team development.

Correct AnswerverifiedForming is the introductory stage of tea...View AnswerShow Answer

Sally Smith, a supervisor at Kroger's, was recently evaluated by her subordinates. Their responses indicated that Sally uses Theory X assumptions when dealing with employees. For example, one of the comments indicated that she treats employees as if they

Correct AnswerverifiedShow Answer

​A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

All of the following are characteristics of McGregor's Theory X except

Correct AnswerverifiedShow Answer

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

Correct AnswerverifiedShow Answer

The systematic use of reinforcement to encourage desirable organizational behavior is called

Correct AnswerverifiedShow Answer

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Correct AnswerverifiedShow Answer

​A team which brings together employees from different departments within an organization to develop a strategy for accomplishing a specific task is called a ___ team.

Correct AnswerverifiedShow Answer

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Correct AnswerverifiedShow Answer

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Forming is the introductory stage of tea...
View Answer

Correct Answer
verified

A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

A team which brings together employees from different departments within an organization to develop a strategy for accomplishing a specific task is called a ___ team.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified