Question 1

Theory X by Douglas McGregor is generally consistent with which other theory?

Accepted Answer

A)  Taylor's
B)  Herzberg's
C)  Maslow's
D)  Treybig's
E)  Hawthorne'sF) A) and E)
G) A) and B)

Question 2

Motivation, morale, and satisfaction of employees' needs are interrelated.

Accepted Answer

A) True 
 B)False

Question 3

The concepts of Theory X and Theory Y were advanced by

Accepted Answer

A)  Douglas McGregor.
B)  Abraham Maslow.
C)  Frederick Herzberg.
D)  Frederick W.Taylor.
E)  William Ouchi.F) C) and D)
G) C) and E)

Question 4

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Accepted Answer

A) True 
 B)False

Question 5

Alan is constantly interrupted from his work due to Gary's (one of his employees)  taking advantage of Alan's open-door policy by coming in and sitting down in his office, only to chat about sports. Alan should handle this behavior by doing which of the following?

Accepted Answer

A)  Sit and listen to Gary, and when Gary is finished speaking, explain to Gary that there is a lot more to life than just sports.
B)  Point at the door and demand that Gary leave immediately, and then slam the door behind Gary.
C)  Work at his computer, giving very little eye contact or attention to Gary.
D)  Sit and listen to Gary, and then give Gary his opinions about particular sports teams to show his knowledge and to show he cares about the same things as does Gary.
E)  Purchase two tickets for a game from the Internet and give them to Gary so that Gary will leave his office and quit bothering him.F) A) and D)
G) A) and B)

Question 6

Under Herzberg's theory, when ____ factors are present in the work environment, they act as satisfiers; when ____ factors are absent, they act as dissatisfiers.

Accepted Answer

A)  Theory X; Theory Y
B)  motivation; hygiene
C)  physiological; self-realization
D)  Theory Y; Theory X
E)  hygiene; motivationF) A) and C)
G) A) and B)

Question 7

What does the word equity in equity theory refer to?

Accepted Answer

Equity refers to the distribut...

Question 8

The reinforcement theory says that people are motivated

Accepted Answer

A)  by receiving promotions.
B)  by receiving a reward in accordance with their performance.
C)  by receiving rewards or punishment based on their behavior.
D)  only by their achievements.
E)  by receiving primarily negative reinforcement.F) None of the above
G) C) and D)

Question 9

What are the advantages and disadvantages of a flextime work schedule?

Accepted Answer

Advantages of flextime include flexible ...

Question 10

Which of the following stages is not a part of the team development process?

Accepted Answer

A)  Forming
B)  Performing
C)  Norming
D)  Adjourning
E)  RemandingF) A) and C)
G) A) and B)

Question 11

The first stage of team development is

Accepted Answer

A)  beginning.
B)  starting.
C)  forming.
D)  creation.
E)  inauguration.F) D) and E)
G) B) and D)

Question 12

Employee participation in decision making is frequently cited as a motivation-boosting technique.

Accepted Answer

A) True 
 B)False

Question 13

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Accepted Answer

A) True 
 B)False

Question 14

A key technique for increasing employee motivation is

Accepted Answer

A)  scientific management.
B)  Theory X.
C)  behavior modification.
D)  EEM.
E)  modification of expectations.F) A) and B)
G) A) and C)

Question 15

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Accepted Answer

A)  wage system.
B)  salary system.
C)  quota compensation.
D)  piece-rate system.
E)  commission plan.F) B) and E)
G) A) and C)

Question 16

The personal force causing someone to behave in a particular way is called morale.

Accepted Answer

A) True 
 B)False

Question 17

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Accepted Answer

A) True 
 B)False

Question 18

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as

Accepted Answer

A)  eliminating waste and inefficiency at work.
B)  the application of scientific principles to the management of work and workers.
C)  researching optimal tools for motivating employees.
D)  using the workplace to conduct scientific research on human behavior.
E)  the study of management using a scientific approach.F) C) and D)
G) A) and C)

Question 19

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

Accepted Answer

A) True 
 B)False

Question 20

Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating and Satisfying Employees and Teams

The reinforcement theory says that people are motivated

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Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement.

Correct AnswerverifiedShow Answer

What are the advantages and disadvantages of a flextime work schedule?

Correct AnswerverifiedAdvantages of flextime include flexible ...View AnswerShow Answer

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Correct AnswerverifiedShow Answer

Alan is constantly interrupted from his work due to Gary's (one of his employees) taking advantage of Alan's open-door policy by coming in and sitting down in his office, only to chat about sports. Alan should handle this behavior by doing which of the following?

Correct AnswerverifiedShow Answer

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as

Correct AnswerverifiedShow Answer

A key technique for increasing employee motivation is

Correct AnswerverifiedShow Answer

The concepts of Theory X and Theory Y were advanced by

Correct AnswerverifiedShow Answer

Employee participation in decision making is frequently cited as a motivation-boosting technique.

Correct AnswerverifiedShow Answer

Under Herzberg's theory, when ____ factors are present in the work environment, they act as satisfiers; when ____ factors are absent, they act as dissatisfiers.

Correct AnswerverifiedShow Answer

Motivation, morale, and satisfaction of employees' needs are interrelated.

Correct AnswerverifiedShow Answer

What does the word equity in equity theory refer to?

Correct AnswerverifiedEquity refers to the distribut...View AnswerShow Answer

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

Correct AnswerverifiedShow Answer

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Correct AnswerverifiedShow Answer

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Correct AnswerverifiedShow Answer

Theory X by Douglas McGregor is generally consistent with which other theory?

Correct AnswerverifiedShow Answer

Which of the following stages is not a part of the team development process?

Correct AnswerverifiedShow Answer

The personal force causing someone to behave in a particular way is called morale.

Correct AnswerverifiedShow Answer

The first stage of team development is

Correct AnswerverifiedShow Answer

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Advantages of flextime include flexible ...
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Under Herzberg's theory, when factors are present in the work environment, they act as satisfiers; when factors are absent, they act as dissatisfiers.

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Equity refers to the distribut...
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