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Exam 10: Motivating and Satisfying Employees and Teams

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Question 91

Multiple Choice

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First Tennessee Bank introduced a new program that allowed employees to determine their own work schedules. This type of program is called as

A) job modification.
B) job redesign.
C) job sharing.
D) flextime.
E) telecommuting.

F) D) and E)
G) A) and E)

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Question 92

Multiple Choice

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​Employers receive benefits from enriching employee's jobs. In one form of job enrichment, the employee is able to work from his or her home all or part of the work week thus permitting the employer to benefit from attaining designated goals while saving on real estate and travel expenses, and being able to access a larger labor pool. This form of job enrichment is known as

A) ​telecommuting.
B) ​job-sharing.
C) ​part-time employment.
D) ​job redesign.

E) B) and C)
F) B) and D)

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Question 93

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The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

All of the following are accurate statements about the expectancy theory except that

The second stage of team development, in which teams begin to develop concrete goals, is called

Tim Long's first year as unit supervisor for a local manufacturer was quite a challenge. To encourage his subordinates to meet unit and company goals, he instituted quality circles. These circles were then enabled to directly affect unit operations. Tim's managerial attitude reflects the assumptions underlying

Mary Jo Lee received a special cash award for her perfect attendance record over the past two years. By giving this reward, this company is practicing

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders were processed by the customer service department and passed on to the mechanics. After experiencing excessive customer complaints about the poor quality of work, Jack realized he was not motivating his mechanics to do quality work. To rectify the situation, Jack designated all of his employees as customer service representatives. The mechanics' roles were expanded to include direct customer contact. This motivational technique is called

If Dow Chemical were to emphasize achievement, recognition, responsibility, and advancement for its employees, it would be emphasizing

The motivation-hygiene theory was developed by

Stephanie receives high praise from her boss when she attracts a new client to her firm. This praise leads Stephanie to work hard to obtain more new clients. For Stephanie, the praise from her boss was

All of the following are examples of Herzberg's motivation factors except

After graduating with a marketing degree, James Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies. According to Theory Y, James' supervisor would expect him to

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to chang -Refer to Garrett Enterprise. When the employees felt a sense of ownership, they must have been feeling more

Lisa loves her work and feels that she is well recognized by her peers and superiors for the work that she does. These motivation factors are ____ for Lisa.

Discuss the five steps of an MBO program.

Reinforcement theory is based on the premise that behavior that is rewarded is likely to be repeated.

Which of the following is not a physiological need?

The stage of team development in which a team reaches its full potential is called